24/09/2026
*Fraud Alert – Please Stay Vigilant*
*Dear Customer,*
We would like to warn you about fraudulent calls and scams that have become increasingly common.
Some individuals may contact you claiming to represent du and inform you that your contract has expired or that your monthly bill will increase.
They may also tell you that your current Emirates ID cannot be used for renewal and ask you to provide a different ID to obtain internet services.
In some cases, they may install a new router and activate a new contract without properly canceling your existing service, which could result in unexpected charges and multiple active agreements.
*To protect yourself:*
Do not share personal information or identification documents with unknown callers.
Verify any contract renewal or service changes directly with du.
If you feel pressured or suspicious about a call, contact the du Customer Care helpline immediately.
You may also seek assistance from our team or visit our office for guidance.
Please stay alert and share this warning with your friends and family to help prevent fraud.
Thank you for your cooperation and vigilance.
Call Us: +971 52 45 70 173
TEL: +971 67 155 661
Helpline: 800 155
