18/12/2024
📞 How to Navigate the Call Log Section in Your Assistant Dashboard
In this step-by-step tutorial, we’ll explore the Call Log section and all its useful features! 🕵️♂️
Chapters:
00:00 - Introduction to Call Logs
00:04 - Accessing the Call Logs Tab
00:13 - Searching for Calls by Assistant ID
00:22 - Detailed Call Information
00:42 - Transcripts and Call Summaries
01:15 - Example Call Review: Mary’s Dental Assistant
01:29 - Viewing Call Transcripts and Summaries
01:48 - Custom Summary Formats and User Analysis
02:02 - Filters and Sorting Options
02:16 - Inbound vs Outbound Call Filters
02:40 - Call End Reasons (User Hung Up, Silence Timeout, etc.)
03:13 - Assistant Performance Comparison
03:28 - Conclusion: Evaluating Call Effectiveness
🔎 What You'll Learn:
How to navigate and filter calls in the Call Logs tab.
View specific call details like duration, cost, and assistant ID.
Access full transcripts and call summaries for a quick analysis.
Apply filters for inbound, outbound, and call-end reasons to evaluate user interactions.
Compare assistants’ performance to identify patterns for success.
📊 Key Features:
✔ Search by Assistant ID
✔ Analyse Transcripts and Summaries
✔ Filter Calls (Inbound/Outbound)
✔ Evaluate Call-End Reasons
✔ Assistant Performance Comparison
By the end of this tutorial, you’ll be equipped to monitor and analyze your assistant calls efficiently!
💡 Why It’s Useful:
Understanding user interactions helps you improve your assistant’s performance and deliver a better experience.
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