03/06/2026
AI is a brilliant tool. I use it every single day in my work - for ideas, for speed, for getting a first draft out of my head and onto the screen. It's changed the way I work and I'm not going back.
But here's what AI can't do.
It can't show up to your local market and genuinely chat to someone about your product. It can't remember that a loyal customer just went through something hard and check in on them. It can't build the kind of brand personality that makes people feel like they actually know you before they've ever met you.
That stuff? That's still human. That's still yours.
The businesses winning right now aren't the ones who've handed everything over to AI - they're the ones using it as a tool while keeping their voice, their story, and their relationships front and centre.