Retail Rockstars

08/02/2023

I may not own a retail store anymore but still enjoy the humour of retail stories. We love Superstore on Netflix 🤣.

When Harry (14 yr old son) says - Mum, let’s make popcorn 🍿 and watch Superstore - I’m down.

He said, Mum do customers really ask those stupid questions, do staff really act that crazy! 🤣🤣🤣

Have any good retail stories? It’s like opening up a can of worms 🪱🤣😳 isn’t it?

Any good ones? I’ll start...

We spot a 20-something aged customer stealing an iPad on security cameras, he’s stuffed it down his pants.

When we approach him to tell him “the Gig’s up” take the iPad out if your pants or the Police 👮 will be called. He throws what seems to be a temper tantrum of a 5year old, slams iPad on counter and says, “I stole that fair and square.” and stomps away. 🤦‍♀️

Go....

28/10/2022

Some tips on hiring additional Team members for Christmas...hint **hurry!

Christmas can account for nearly 30% of annual sales. That’s a lot of $$ dough. So, if you're looking to beef-up your team, the crazy season always brings about a spike in casual hiring.

If you're planning on hiring in the next few weeks, ya better start looking, vetting and training people. (no pressure ;-)

Remember, you’re competing with a lot of other retailers for talent these days, so the sooner you get started, the better.

According to several HR and Recruitment companies, Sales Roles in Australia are taking anywhere from 60 to 80 days to fill.

Additional tips here >> https://www.vendhq.com/blog/hiring-seasonal-employees/?mkt_tok=Nzc2LVFGTy0zMzQAAAGHuSWS9_HXLN12oDvqvznLX8swACa1bIOqVLCbc9EJSqsUl_Qhyhk6cjytFi0ZwejiTvQHjH4pD9aBDpr7Umz3VjE2bg_2kX9O0n3lSPplpkkO

11/09/2022

Love to see these memories pop up.
Https://retailrockstars.com.au/book/

07/09/2022

Stunning and what a beautiful tradition, 40,000 flowers, local designers.

04/08/2022

Isn't that the truth?

Nice one Jerry 🙌.

Marketers (and I'm one too ;-) always talk about what little attention spans customers have.

But when you're mesmerised, entertained or having fun - we pay a lot of attention, don't we?

Please 🙏 - let's make retail FUN 🥳 again, it's easier than you think, I can show you how.

Each month I give away 2 free Retail Experience Assessments - it's a 45-min Zoom, with a pre-questionnaire.

After the zoom, we'll reveal your customer experience archetype, and give you a 30-day mini CX strategy and 3 personalised ideas to double your foot traffic within 3-month's time.

DM me to see if it's avail, or Try to book here; https://calendly.com/amyroche/45-minutes

If that is exhausted (above) then try for more availability here>> https://calendly.com/amyroche/brand-experience-assessment

06/07/2022

Is that the best price...My favourite

22/03/2022

Until your customers (both internal and external) are ENGAGED with your brand, retail will be hard.

- If you're feeling the pinch in pricing - facing margin pressure
- If you're experiencing declining sales
- Feel you're on an endless discounting rollercoaster
- Facing increasing aged stock and markdowns
- Your visitation is declining...still
- You have high employee turnover

Highly valued brand experiences produce 43% higher net profit (Millward Brown).

Customers are 380% more likely to purchase from highly-rated customer experience retailers.

Experience is here to stay and it's not just about customers anymore, you must swim upstream to see where the REAL problems lie. Having a bespoke to your brand experience strategy will help your store network with;

- Fostering high performing teams
- Improve Customer Experiences
- Create innovation
- Increase profitability and visitation
- Produce higher performing stores

And last but not least...make RETAIL fun 🥳 again for you and your teams.

Yes, Retail is complex today...however, when you have a Core Experience Strategy - it's like a north star for everyone in your retail network - your teams, your customers, your suppliers. Everyone understands where they fit, why and what you're working towards.

If you're a retail leader, you can book a FREE Customer Experience Assessment (45 min zoom call) and you'll get;
a 30-day mini CX strategy and analysis of your Brand Experience Archetype. At the very least you'll walk away with some unique insights about how you can improve your experiences across your store network.

Book here >>> https://calendly.com/amyroche/45-minutes

06/01/2022

Just approved a comment on a Blog I wrote in 2016. Thought it was worthy of re-share and also made me chuckle at the MAIN issues in retail then were consumer confidence was down ;-).

Anywho, still valid points today.

I’ve just finished watching the Tomorrowland movie, discussing the parallels on how to be a dreamer while solving your customer's problems.

18/11/2021

I feel an equation coming on...L=S+St (where St = Strategy) ;-)

How lucky are you feeling this week?

18/11/2021

I think Ol' Carl was onto something, what do you think?