08/27/2026
When we started our marketing biz we didn’t know we’d end up with clients giving us project feedback from a robot 🙈
But it’s happened, so let’s talk about why this is tough.
When chatty G spits out feedback on a logo, for example, it can create a lot of confusion between us and our clients because it’s incredibly vague and flowery in the way it describes the direction it wants. AI-generated feedback does not translate well into actually refining your design based on what you, the human, wants in your brand identity. We can tell when folks used to send us AI-generated feedback because it would often contradict what the client told us they wanted, and often didn’t make a lot of sense.
These days, we’ve implemented an AI Policy so we no longer accept AI-generated feedback on our work. This policy allows for more clarity and understanding in our communication and collaboration with clients. It also sets out what you can expect from us during your project.
We don’t use AI for:
• Brand strategy, messaging, or generative visuals
• Fully vibe-coded website design
• Final marketing copy or captions
• Client communications, emails, or direct messages
• Creative decision-making or strategic recommendations
We may use AI for:
• Administrative tasks inside our biz
• Support with website coding to add custom elements to your Squarespace website
• Notetaking in virtual meetings
• Writing ALT text descriptions (always reviewed by us and adapted as needed)
• Light research support, similar to using Google or forums
We ask that our clients do not:
• Run our work, drafts, or designs through AI for feedback or critique
• Use AI to generate feedback on strategy or creative decisions related to your project with Lemonade Co.
• Use AI to complete project questionnaires or discovery exercises
We believe great communication comes from real people. Strategy, creativity, critical thinking, and design are human skills, and that’s what you’re investing in when you work with us.