Amy has over 18 years of diverse experience in Business and Technology (Telecom and IT), including business development, network design engineering, technical sales and marketing, corporate branding, and cross-industry training of entrepreneurs in business incubation, business plan writing, and pitch deck development. Leveraging her expertise, Amy has empowered more than 40 entrepreneurs to start
and accelerate their businesses. One of Amy's passions is helping women and immigrant entrepreneurs in the tech industry. Management Professional with 18+ years of diverse experience in Business and Technology (Telecom and IT):
- 5+ years in developing and managing small businesses and in marketing, selling, and providing consulting on customer-centric telecommunications services, products, and solutions
- 2+ years in leading a team of 3 on large-scale enterprise projects of 90+ sites, and a team of 4 on designing Internet services for retail and wholesale corporate customers
- 13+ years in planning, designing, and deploying 2500+ WAN services for public and private sectors
- 10+ years in guiding in total of 50+ provisioning and installation technicians during service provision and deployment
- 4+ years in coaching and training 20+ remote multicultural virtual team members
- 8+ years in managing customer relationships with enterprises, government, telecom control centers, and residential customers
- 3+ years in managing large-scale government technical accounts of 4000+ sites
Broad big-picture perspective. Entrepreneurial spirit in turning the impossible into possible, and obstacles into opportunities. Passionate about relationship building and creative strategies. Optimistic, proactive, resilient, and perceptive. Skill Sets:
Network Architecture | Business Process | Solutions Selling | Project Management | OSS/BSS | Team Leadership | OSI Model | TCP/IP | Network Service Implementation | Video Engineering | Marketing & Sales | Multimedia Protocol | Routing & Switching | Method of Procedures
Technologies:
WAN, IP/MPLS, VRF, VLAN, ACL, QoS, VoIP, MPEG2-TS, IPTV, Broadband Video, SATCOM, WLAN, 5G, OSPF, RIPv2, eBGP, ADSL, Fiber Optics, Routing and Switching
Network Hardware:
Cisco (ISR 877 / 1921 / 2951 / 3925, ME3600X, Catalyst 3750 / 4507R, ASA5500-X), Juniper (M320, MX480, MX960), Alcatel-Lucent (7450, 7750)
Network Software & Applications:
Nokia 5620 SAM Service Portal, NetCracker, NetProvision
CRM, PLM, ERP, PM Applications:
Salesforce, Teamcenter, Navision, Asana
Multilingual Skills (Read, Write & Speak):
Mandarin, Cantonese, and Teochew