10/01/2026
JOB OPPORTUNITY
*Customer Service Representative - MUTUALIS GROUP SARL Cameroon*
JOB OPENING in Douala
Job Offer: Customer Service Representative – Douala
About our client:
Our client, a major player in the financial sector in Cameroon, is looking for a Customer Service Representative to strengthen its team in Douala. This strategic position aims to support the company's growth by offering quality service and developing lasting relationships with clients.
Main responsibilities
: - Welcome, advise, and assist clients with their financial transactions.
- Identify needs and propose suitable solutions (financial products and services).
- Develop and retain the branch's client portfolio.
- Ensure the follow-up of loan and savings files, while adhering to internal procedures.
- Actively participate in achieving sales targets and promoting the company's image.
- Contribute to the digitalization of services by assisting clients in using digital tools.
Required profile
: - Bachelor's degree (Bac +3/4) in finance, management, economics, business, or a related field.
- 3 to 5 years of professional experience in a similar position, ideally in the banking or microfinance sector.
- Excellent interpersonal skills and a strong customer service orientation.
- Proficiency in IT tools and digital platforms.
- Ability to work under pressure and achieve sales targets.
- Team spirit, rigor, and a strong results orientation.
Location
- Position based in Douala, Cameroon.
Conditions
- Permanent contract (CDI).
- Competitive salary with performance bonuses.
- Opportunities for ongoing training and career advancement within the group.
How to apply
Send your CV and cover letter to the following address: [email protected], specifying in the subject line: Application –
HOW TO APPLY?
Application
Interested candidates are invited to send their CV and a cover letter to the following address: [email protected] specifying in the subject: Application - Customer Service Representative Douala.
Application deadline: URGENT - As soon as possible
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