13/03/2026
“User-friendly” sounds right.
But it’s often the wrong target.
⚃ it optimizes comfort instead of outcomes
⚃ it avoids necessary decisions
⚃ it removes friction that provides direction
⚃ it prioritizes ease over clarity
The goal isn’t to make everything easy.
The goal is to make the right action obvious.
When UX chases friendliness instead of clarity, products feel safe - but they don’t move users forward.