30/09/2025
What do you know about AI?
Last week, Rachel, Jo and I attended the eCommerce Expo and Technology for Marketing in London.
We make this trip up to the Big Smoke every year to immerse ourselves in everything that is new and exciting in the world of technology for marketing and eCommerce. It’s a chance for us to indulge in our passion for learning and spend two days swotting up ready for the year ahead.
This year’s focus was AI. It’s a subject on the tip of everyone’s tongue and with more people confidently adopting technology to assist them with everyday life and working practices, it’s only going to become more all encompassing in the next few years.
Ahead of the conference, we considered ourselves reasonably knowledgeable AI Intermediates. We could certainly talk around the subject with our clients, but we definitely had gaps in the practical and compliant implementation of AI, and in evidence to support the level of efficiency these systems created. We, like many people, also had concerns about how to move forward with AI when consumers are seeking human connection and personalisation from the brands they choose.
Could AI now be good enough to help businesses find their communities, build deep and lasting relationships with their customers, and deliver measurable conversions in a cost-effective way?
With hundreds of exciting and informative talks from thought leaders, market research companies, agencies actively working in the space, and big brands making waves with AI, this was our opportunity to listen, learn and consolidate our own thoughts and position on the subject.
LLMs, GEO vs SEO, Generative AI, Agentic AI, Custom Agents, Compliance and Privacy, Automation Systems, the list of acronyms and buzz words is endless. Some elements were easy to follow and will be relatively straightforward to integrate into our strategies. Others feel like concepts from a futuristic sci-fi film.
However, perhaps the most important take away for me, and one for those technophobes reaching for their tin hats is... AI is here and it is here to stay.
This is going to be one of the most comprehensive shifts in human behaviour ever seen. There is no point in shying away from it now. It’s time to adopt, accept and embrace the technologies that can support our journey through this crazy life. But we must always remember…
- We set the rules, we control the prompts. AI may enhance productivity, but it can never generate innovation.
We are really excited to bring our consolidated thinking on AI back to our clients and start implementing programmes in the coming months that will impact their marketing outcomes and help them connect with their customers in more interesting, efficient, and effective ways.
But we don't want to stop there. We want to keep the conversation going, continue to learn and share our knowledge so that our local and regional businesses can thrive in this new AI world. Watch this space.