Focus2020, Your CRM Partner

11/04/2018

Location-Based Apps & Your CRM: 7 Things to Know

If you're unsure how to leverage the massively popular smartphone in your overall marketing strategy, don't despair.

09/04/2018

The Top 10 CRM Companies for Business Owners?

The market has become flooded with customer relationship management (CRM) solutions, making it incredibly difficult to narrow the field enough to find the right CRM software for your needs. If you have a good idea of what you’re looking for, however, the sheer number of options can be beneficial, ...

06/04/2018

8 Tips for a Killer Social CRM Strategy

Businesses need the right tools, data, and game plan to take full advantage of social customer relationship management.

09/03/2018

Which CRM tool is the most user-friendly?
https://goo.gl/qw4K6K

07/03/2018

Top tips for CRM success in 2018 - part two

Last month I wrote about the ways companies can get the most from their CRM software (

02/02/2018

Five key CRM Trends for 2018

SugarCRM CEO Larry Augustin looks at the the CRM trends expected for 2018 – from “bloatware” and AI, to the definition of cloud changing…yet again!

31/01/2018

How CRM is evolving to deliver differentiated CX

Customer relationship management (CRM) is more than two decades old. Companies initially used it to provide “inside-out” efficiencies – operational eff

29/01/2018

CRM is not just about technology: How to build real relationships with customers

Enterprise Nation Adviser member Mark Neild from Agileering and Grow Inspires takes inspiration for building customer relationships from a recent Enterprise Nation event. I attended a really interesting Enterprise Nation meet-up just before Christmas at the Bluebird Tea Co. in Bristol. It is fascina...

26/01/2018

6 CRM Trends to Watch in 2018
https://goo.gl/nm6PMv

24/01/2018

CRM In The Age Of Data: Why CMOs Are Buddying Up To Big Data

Big data is nothing new. However CMOs are realizing that to provide the best experience they need to utilize this data at every possible level.

19/01/2018

With Gamification, CRM Is a Brand New Ball Game

Advances in technology -- including speech analytics, metrics, a wider array of scrabble data, and perhaps even big data -- are making gamification a must-have tool in customer relationship management, call centers, collections, sales and other business areas. Technological advances have enabled the...

17/01/2018

For Success, Marketers Need To Embrace Artificial Intelligence

AI was a key feature in new products unveiled at CES 2018, powering everything from laundry-folding robots and smart mirrors to autonomous cars and image recognition apps for the visually impaired.