31/07/2026
Parallel diallers are a different challenge altogether.
I don't normally use a parallel dialler when making calls, but I've been using one for a client over the past month.
What I've noticed is that it requires a completely different skill set compared to traditional calling.
When you're making calls manually, you're focused on each number you dial. With a parallel dialler, there's a temptation to switch off between connections because the system is doing the dialling for you.
The challenge is staying mentally engaged and ready to have a quality conversation the moment someone answers.
I've found it takes a lot more concentration than I expected.
Does anyone else who uses parallel diallers find the same thing, or is it just me?
