Join the Claim

09/10/2026

🚨 ASOS has confirmed unauthorised access to customer information.

Following the unusual notification received by ASOS app users on 6 October, the retailer confirmed on 8 October that an unauthorised party had accessed customer information.

According to ASOS:

🔹 Names and contact details were accessed, along with certain non-personal account-related information.
🔹 Payment card information and account passwords were not affected.
🔹 The number of customers affected has not yet been confirmed.

ASOS says someone impersonated a trusted contact to obtain login credentials for an employee account. Those credentials were then used to access information on certain third-party platforms.

The investigation is ongoing, so some details remain unclear.

What should you do? Be cautious about unexpected emails, texts or calls claiming to be from ASOS. ASOS says it will never ask for your password, security codes or payment details through unsolicited contact.

Could this lead to legal action? It's too early to say. Join the Claim is monitoring developments. If you have an ASOS account and are concerned about the incident, you can register your interest to receive updates if one of our regulated UK partner law firms investigates potential legal action.

👉 Find out more and register your interest: https://jointheclaim.com/asos-data-breach/

*Join the Claim is not a law firm. General information only; not legal advice. Registering interest does not guarantee eligibility or compensation.*

08/10/2026

🚨Southern Water customers: was your data affected?

A 2023 cyberattack resulted in personal information being accessed and stolen from part of Southern Water's IT systems. Some customers may have had information such as names, dates of birth, National Insurance numbers or bank details compromised.

But here's the important part: being affected doesn't automatically mean you're entitled to compensation. UK data protection law may allow compensation in certain circumstances where a breach causes financial loss or distress.

If Southern Water notified you that your information may have been compromised, you can find out more about your options through our guide.

🔗 https://jointheclaim.com/southern-water-data-breach-could-you-be-entitled-to-compensation/

*General information only. Not legal advice. Join the Claim is a claims management company, not a law firm.*

06/10/2026

🚨 ASOS customers: here’s what we know about today’s unusual app notification

If you received a strange notification from the ASOS app today, you weren’t alone.

On 6 October, ASOS app users across the UK reported seeing a message claiming that hackers had compromised a system connected with the retailer and were threatening to leak information.

Naturally, that has raised questions about whether customer data could be at risk.

But there’s an important distinction: ASOS has not confirmed that a cyberattack or personal data breach has taken place.

At this stage:

❌ We don’t know whether customer data has been stolen.
❌ We don’t know what information, if any, may have been accessed.
❌ Receiving the notification does not mean your personal information has been compromised.

So what should you do?

👉 Don’t click links contained in the suspicious notification.

👉 Be cautious of emails, texts or other messages claiming to be from ASOS over the coming days.

👉 Be particularly suspicious of messages asking you to reset your password, provide payment or personal information, claim a refund, or act urgently.

👉 If you’re unsure, go directly to the official ASOS app or website rather than following a link in a message.

It’s also worth checking your password security. If you reuse your ASOS password elsewhere, consider changing it and using a unique password for each account.

Could there eventually be an ASOS data breach claim?

It’s simply too early to say. First, we need confirmation of what happened and whether personal information was actually affected.

Join the Claim is monitoring developments.

If you’re an ASOS customer and are concerned your information may have been affected, you can register your interest to stay informed if further details emerge or a regulated UK partner law firm investigates potential legal action: https://jointheclaim.com/asos-data-breach/

*General information only and not legal advice. ASOS has not confirmed that a cyberattack or personal data breach has occurred. Any allegations remain unproven.

Are you affected by the ASOS cyberattack? Register for updates on a potential UK claim.

06/10/2026

Were you contacted by Southern Water about the 2024 data breach?

Southern Water has said that around 5–10% of its customers, as well as current employees and some former employees, were notified that their personal information may have been compromised.

The information potentially affected varied between individuals and could include names, dates of birth, National Insurance numbers, bank details and other personal information.

We're curious to know: Did you receive a notification from Southern Water? And did you know what information had potentially been affected?

If you were affected, it's worth keeping any correspondence you received and staying alert for suspicious activity. For information about potential compensation claims, you can read our guide here: https://jointheclaim.com/southern-water-data-breach-could-you-be-entitled-to-compensation/

*Please don't share personal or sensitive information in the comments. General information only, not legal advice.*

05/10/2026

🚨 Southern Water data breach: could you be entitled to compensation?

A major cyberattack on Southern Water in December 2024 resulted in personal information being accessed and stolen from part of the company's IT systems.

Southern Water has said it notified around 5–10% of its customer base, as well as all current employees and some former employees, whose information it identified as potentially compromised.

The information affected varied between individuals and could include:
• Names
• Dates of birth
• National Insurance numbers
• Bank account numbers and sort codes
• Customer reference numbers
• HR records
• Passports, driving licences and other identity documents

Southern Water says the attack affected a corporate file-sharing system and did not disrupt its water or wastewater operations.

Could you claim compensation? Potentially — but being affected by a data breach doesn't automatically mean you're entitled to compensation.

UK data protection law allows people to seek compensation in certain circumstances where a breach causes financial loss or distress.

You don't necessarily need to have lost money or experienced identity theft. The impact of a breach can potentially include distress caused by personal information being accessed. However, whether someone has a valid legal claim depends on the circumstances of the individual case.

What if you haven't received a notification? Southern Water says it contacted the individuals it identified as potentially affected.

If you were a customer or employee at the time but didn't receive a notification, this does not necessarily confirm whether your information was involved. You can contact Southern Water if you want to find out more about the incident and your personal data.

What should you do? If Southern Water contacted you about the breach:
📌 Keep the letter or email
📌 Be alert to suspicious emails, calls or financial activity
📌 Contact your bank immediately if you believe your bank details have been misused
📌 Consider whether you may be eligible to explore a potential compensation claim

🔗 Read more here: https://jointheclaim.com/southern-water-data-breach-could-you-be-entitled-to-compensation/

*General information only and does not constitute legal advice. Being affected by a data breach does not automatically mean you are entitled to compensation. Join the Claim is a claims management company, not a law firm.*

Were you affected by the Southern Water cyberattack? Find out what data was compromised, who may be affected and whether you could make a compensation claim.

04/10/2026

Do you understand the difference between an opt-in and opt-out claim?
✅ Yes, I understood both
🤔 I'd heard of them but wasn't sure
❌ No, not really
📚 I'm learning now

New research found that 62% of people had heard of collective proceedings, but only 34% said they understood how they work.

So we're curious: how familiar were you with opt-out claims?

01/10/2026

Opt-out claims sound complicated. They're actually easier to understand than you might think. 👀

- Opt-in: you register to participate.
- Opt-out: eligible people are included automatically unless they choose to leave.

But there's an important catch: Being included doesn't necessarily mean compensation is automatic.

If a claim succeeds or settles, you may still need to register or submit a claim to receive any compensation. Understanding the system matters. 📚

*General information only. Join the Claim is not a law firm.

29/09/2026

People affected by the Manchester Airports Group (MAG) data breach have told Join the Claim that they are seeing an increase in unwanted calls and spam following the cyber-attack.

Customers have reported receiving more unsolicited communications than usual, including repeated calls from ordinary-looking mobile numbers.

There is currently no evidence confirming that these calls or messages are directly linked to the Manchester Airports Group breach. However, the reports come after personal information belonging to millions of customers was stolen and later published online.

MAG itself has warned affected customers to remain vigilant for suspicious emails, text messages and phone calls.

Have you noticed more spam since the MAG data breach? Let us know in the comments 🔗

People affected by the Manchester Airports Group data breach have told Join the Claim they are receiving more spam calls. Here’s what to watch out for and how to stay safe.

29/09/2026

Would you stay in an opt-out claim if you were automatically included?

New research suggests that 72% of people surveyed would stay in an opt-out claim if they were automatically included.

But here's the interesting part: Only 34% said they understood how collective proceedings work before being given an explanation.

So let's test the basics: Would you know the difference between an opt-in and an opt-out claim?

👇 Tell us:
A) Yes, I understand them
B) I've heard of them, but I'm not sure
C) No idea!
D) I'm learning now

28/09/2026

Most people support opt-out claims once they understand them.

New research commissioned by Hausfeld highlights an interesting gap between awareness and understanding when it comes to collective actions.

According to the research: 📊 62% of respondents had heard of collective proceedings. But only 34% said they actually understood how they work.

After respondents were given a simple explanation of the difference between opt-in and opt-out claims, support for introducing opt-out collective proceedings increased from 65% to 71%.

So, what actually is an opt-out claim?
- Opt-in: You need to actively register to participate in the claim.
- Opt-out: If you meet the eligibility criteria, you're included automatically unless you actively choose to leave the claim.

That doesn't mean you're automatically paid. If an opt-out claim succeeds or settles, eligible consumers will usually still need to take steps, such as registering their details or submitting a claim, to receive any compensation they're entitled to.

That's why awareness is so important. You can't make an informed decision about a claim if you don't know it exists in the first place.

The research also found that 72% said they would stay in an opt-out claim if they were automatically included, while only 17% said they would definitely sign up if they had to actively opt in.

The message is simple: The more people understand how collective actions work, the better equipped they are to make informed decisions about their rights.

At Join the Claim, we're working to explain collective actions in plain English and help consumers find reliable information about claims that may affect them.

📌 Save this post if you've ever wondered how opt-out claims actually work.

*General information only. Join the Claim is not a law firm, and this does not constitute legal advice.