26/09/2026
Customer service is a BIG deal to me.
I know this because if I receive sub-standard customer service from a company, I just won’t use them again. Simple as that!
Which is why I always aim to give my clients the same level of service and experience that I would like, and expect, when I’m dealing with a company.
For me, good customer service isn’t just about doing a good job. It’s about being reliable, communicating clearly and making sure my clients know what’s going on.
I don’t leave emails sitting in my inbox unanswered for weeks on end, I don’t do half a job and disappear, and I don’t leave my clients wondering what’s happening with their website. If I say I’m going to do something, I do it.
I also know that having a website built can feel like a big thing, especially if you’re not particularly confident with the technical side of things. So I want the process to feel as straightforward and stress-free as possible. I’ll keep you updated, explain things when you need me to, and make sure you know that I’ve got everything in hand.
And once your website is live, that’s not the end of the relationship. I’m still here if you need updates, have a question, or something crops up that you’re not quite sure how to deal with.
At the end of the day, I want my clients to feel that they can rely on me, trust me and pick up the phone or send me an email whenever they need to.
Because good customer service shouldn’t be an added extra. It should just be part of the service. 😊