Watson & Co. Chartered Marketing

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Watson & Co. Chartered Marketing

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Watson & Co. Chartered Marketing Licensed WorldHost Customer Service and Digital Marketing Training Tel: 07900 881146 Email: [email protected]

16/10/2026

Thousands have now been on the other end of the screen to me - receiving my lively marketing and customer service training

Over 500 delegates to date for my online webinar - ‘Go Succeed in Marketing your start up business’

Fully funded by UK Government, organised by Una McKeague and facilitated by Megan Browne at Enterprise Northern Ireland the very next opportunity to hear from me is at 10am today (Friday 16 October) with the next online learning opportunity for this session scheduled to take place over lunchtime on 17 February 2027

Registrations via the Go Succeed website - just click on ‘events’ - there really is a lot on offer including sessions by local specialist Trainers I’ve personally recommended - Sara McCracken FCIPR Chart.PR MBA delivering her writing a press release session being just one of many more learning opportunities available

If you have had a positive experience of me as a Trainer the feedback on each session goes direct to the funder and organiser and that is critically important to show value for money & to also give you the opportunity highlight your skills gaps which influence future investments and course deliveries …

… but, for me and my small local business, I’d really love a few more visible LinkedIn testimonials as well as Google reviews for - Watson & Co. Chartered Marketing. This feedback really is invaluable and indeed put to good use when I tender or pitch for new business and to position me for those who have no previous experience of my training, mentoring and consultancy services

As always if you have constructive feedback to help me improve as a Trainer and indeed as a Marketer that is very much welcomed too - you’ll find my contact details on my website

03/10/2026

What a week for Watson &Co Chartered Marketing & our valued clients - our marketing & customer service trainees, mentees & award winners too!

Each day deserves its very own post, or more, on social media & these will likely be published, in time… but for now here’s a little glimpse into our Monday to Friday working beyond the 9 to 5 >>

📸 Watson &Co Chartered Marketing sponsored the excellence in customer service award at the inaugural Antrim & Newtownabbey Business Awards by Mallusk Enterprise Park Ltd. - title sponsor: AN Borough Council

Customer Service winner > Giraffe Group - commercial & industrial equipment supplier

📸 Guest lecture on Integrated Marketing for Queen's University Belfast - with thanks to Noah & Aidan content creators, Binu for the invite to Christine to share her ‘in practice’ insight as a Fellow of Chartered Institute Marketing - Chartered Marketer, SOSTAC®️ Certified Planner & award winning marketing practitioner for over 2 decades. It was also class bumping into Nuala Murphy - working on her PhD & our former WorldHost customer service & NI Ambassador trainee Clare Gallagher at Queen’s Business School too.

📸 official launch of Wellbeing Village at CAN - self catering accommodation in VisitCauseway by Social Enterprise NI member CAN is all about people on their 11 acre farm. For this event Christine was head to toe in ‘brand new with tags’ dress & shoes from CAN Bazaar, Ballymoney charity shop. Her stay in Hayley’s Nook warmed the heart & of course a 5 star Google review was left- if you’ve experienced these new tourist accommodations please do take the time to leave your positive review on Google too. This month do pick up Local Women Magazine Official & check out Janet CEO on the front cover. Also lovely to catch up with WOMEN'STEC Enterprise Causeway Wendy Gallagher, Health Minister Robbie Butler - Department of Health NI & so many more of our contacts & meet wonderful new people too. The most important highlight - meeting & hearing from the CAN clients & families themselves 💓

We’ve also been behind a zoom screen for our SOSTAC marketing planning work from the Avoca Hotel, Newcastle Main Street, County Down, enjoyed a working lunch in Culloden Estate and Spa - Hastingshotels, in Coffee Yard & a shop in CAN Bazaar Ballymena 🛍️

29/09/2026

Navigating rough seas - anyone guess where Christine’s work as a SOSTAC Certified Planner and Chartered Marketer has taken her to today?

Traditional lunch for such weather - Irish stew from a local butchers hot counter

21/09/2026

The popular WorldHost Principles of Customer Service Training Course returns to Belfast on an open access basis on 5 October 2026.

WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations.

Delivered by Licensed Trainer - Chartered Marketer Christine Watson the industry recognised workshop covers the following modules:

*The role of all staff in delivering outstanding customer care
*Identifying customer needs and managing expectations
*The importance of making a great first impression
*Service starts when? The customer journey: before, during and after
*Applying customer service within your role and sector
*Communication to create excellent rapport with customers
*Effective listening skills to improve your customer interactions
*Ways to leave a lasting ‘positively memorable’ impression
*Generating revenue for your business through customer service excellence
*Why do we go back? – Customer loyalty
*Winning attitudes
*The power of social media
*Right the Wrong: Service Recovery – what to do if things go wrong
*The power of ‘Going the extra mile’ and leaving a positive lasting impression
*Personal Commitments: Personal Responsibility In Developing Excellence
*Planning for professional development

The interactive training programme is designed to develop participants’ transferrable skills - skills which they will be able to utilise for the rest of their lives.

You’ll be amazed how much people can learn in a single day!

Positive outcomes experienced by organisations that invest in customer service training for their team members include:
*Increased revenue, repeat business, average spends and net sales
*Increased staff motivation, and therefore reduced staff turnover and absenteeism
*Higher quality assurance ratings and improved scores on online review sites

£200 per person early bird training fee is available for bookings made before 30 September 2026.

12/08/2026

In your words, not ours. Visible customer feedback is such an important part of our digital or online reputation.

At Watson &Co Chartered Marketing we are thankful to each and every client who has kindly taken the time to leave us a positive review online or indeed a testimonial at the end of a marketing or customer service training or mentoring session

Do you turn your user testimonials into social media posts, include them in proposals and tenders and do a little happy dance every time you get a notification to advise you that a brand new 5 star Google review has been uploaded for you?

⭐ ⭐ ⭐ ⭐ ⭐

10/08/2026

Guess where in Northern Ireland our SOSTAC®️ Certified Planner - Chartered Marketer Christine Watson is working today

Our marketing planning and customer service training work really does takes us here, there & everywhere

05/08/2026

Individual learning account funding returns to those located in Mid & East Antrim borough council

Watson &Co Chartered Marketing offer a range of industry recognised training in marketing, customer service and mentoring. To request a quote or discuss the options for your funding application before the closing date of 21 August - get in touch with our Lead Trainer - Chartered Marketer Christine Watson

Signpost courtesy of Mid And East Antrim BC social media >>

This is an announcement for the Individual Learning Account (ILA) offered through the Mid & East Antrim Labour Market Partnership.

What it offers
🔹 Eligible residents can receive up to £500 in funding towards:
🔹Accredited qualifications
🔹Industry-recognised training
🔹Courses that help you become job-ready, upskill, or change career

*In some cases, requests over £500 may also be considered by the Labour Market Partnership Funding Committee.

Benefits

The ILA aims to help you:
🔹Gain qualifications valued by employers
🔹Build skills for specific industries
🔹Improve your CV and employment prospects
🔹Remove financial barriers to training
🔹Access fully funded training at no cost to you Important dates

Register your interest by Friday 21 August 2026
Training must be completed by Thursday 31 December 2026

How to apply

Register your interest by contacting the Labour Market Partnership:
💻 Email: [email protected]
📞 Phone: 028 2563 3190

03/08/2026

It’s just us popping up on your feed to share the latest Autumn / Winter learning opportunities with Chartered Marketer Christine Watson >> diary dates to note:

September 8: Leveraging LinkedIn for Business for the GoSucceedNI Grow programme for AN Borough Council - Antrim and Newtownabbey Borough Council, organised by Mallusk Enterprise Park Ltd.

October 16: Go Succeed in Marketing your Start Up business for Go Succeed NI Engage programme, organised by Enterprise NI

November 3: Finessing Facebook for the Go Succeed NI Grow programme for Antrim and Newtownabbey Borough Council organised by Mallusk Enterprise Park

November 16: Canva in person workshop for the Go Succeed programme for Mid And East Antrim BC - Mid & East Antrim Borough Council organised by Carrickfergus Enterprise Enterprise

It is still maybe a tad too soon for 2027 for some but 12 January will bring new workshop: the Marketing Magic of User Generated Content to screens right across Northern Ireland and we are open and ready for 2027 bookings.

You’ll also find us busy delivering in-house training in a range of our specialisms from the popular and globally renowned WorldHost™️ principles of customer service course to driving online reviews, Canva & we will continue working on SOSTAC®️ Certified Marketing Planning for organisations across the country including for programmes by Social Enterprise NI - funded by Department for the Economy and the Halifax Foundation for NI.

All being well we also hope to be represented at the the inaugural Antrim and Newtownabbey Business Awards on 1 October, the Ment Up Lead Up Conference on 14 October, the May Blood Educational Bursaries Award Ceremony on 21 October and the Social Enterprise NI Awards on 23 October too - see you there?

🎟️ to book please visit the web pages of the various suppliers above who have booked Watson &Co Chartered Marketing as their trusted training provider

01/08/2026

Opening the door on this - our social media window, to let you, our audience, check out another week in the life of a busy Marketing Practitioner in Northern Ireland

Watson &Co Chartered Marketing Chartered Marketer and SOSTAC®️ Certified Planner Christine Watson has been popping up in support of businesses, entrepreneurs, social enterprises, our next generation of marketers and edutourists from Switzerland right across Belfast & beyond this past week

- organisations and individuals supported with marketing and customer service mentoring, training and planning were located from East, West and the North of Belfast, from Glengormley, Armagh, Banbridge, Craigavon, Downpatrick, Newtownards and from Carrickfergus too

Marketing education ranged from channel auditing and customer service journey mapping to user generated content, from social media including meta business suite and Google business profile optimisation to blogging, from primary market research to understand and educate target customer segments to objective setting, resourcing, repurposing as a content marketing tactic and most importantly to marketing attribution too

Scroll to the end to see Erasmus trainee Kristel’s art gift inspired by our work away day to Newcastle - an area of outstanding natural beauty, where the mountains of Mourne sweep down to the sea

Credit to all those behind the funded programmes who make this level of support possible for so many - not least Erasmus, Department for the Economy, GoSucceedNI, Social Enterprise NI, , AN Borough Council, Mallusk Enterprise Park Ltd., Carrickfergus Enterprise, Enterprise NI & Libraries NI

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+447900881146

Website

http://www.watsonsmarketing.com/

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