Omnichat

Omnichat 透過對話將訪客轉換為顧客，LINE、FB、WhatsApp、IG 官方合作夥伴，超過 5000 零售品牌肯定。

【Offices】

📍 Taiwan
+886 02-77518060
台北市中山區中山北路二段96號14樓1412室 （嘉新大樓）

📍 Hong Kong
+852 2889-9282
Unit 2201, 22/F, Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Hong Kong

📍 Singapore
International Plaza, 10 Anson Road, #05-01, Singapore 079903

📍 Malaysia
1/F, 6, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

21/09/2026

📍Omnichat 香港
Omnichat 香港 Team Building 🤝

這次香港團隊暫時放下工作，分成 6 支隊伍展開熱血的 Team Building 團體競技比賽！從策略考驗到體能對決，大家都拼盡全力，展現出最強表現！🏆

比精彩賽事更寶貴的，是現場展現出的核心精神：團隊合作、韌性與互相支持。無論是在辦公室推動業務，還是在競技場上並肩作戰，團隊都充分展現了攜手共贏、彼此扶持的精神。

感謝每位投入比賽的團隊夥伴！憑藉這份凝聚力與團隊精神，我們已準備好一起衝刺下一個重大里程碑！💪🔥

#企業文化 #團隊精神

📍Omnichat Hong Kong
Omnichat Hong Kong Team Building 🤝

Our Hong Kong team stepped away from their screens and divided into six fierce teams for an action-packed day of team-building competitions. From strategic challenges to physical showdowns, everyone gave 100% and brought their absolute best game to the field! 🏆

Beyond the intense competition, the real highlight was seeing our core spirit in action: collaboration, resilience, and mutual support. Whether driving strategy in the office or competing on the game field, our team showed what it means to win together and lift each other up every step of the way.

A huge shoutout to everyone who participated with pure passion! Powered by this shared energy and united spirit, we are ready to smash our next big milestones together! 💪🔥

📍 Omnichat, SingaporeThe future of martech isn't just automated—it’s 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀. Drop by the Omnichat booth at 2026 Digi...
18/09/2026

📍 Omnichat, Singapore

The future of martech isn't just automated—it’s 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀. Drop by the Omnichat booth at 2026 Digital Marketing Asia to see how our autonomous AI agents transform conversational commerce:

➜ Real-Time Intelligence: AI agents continuously analyze customer data to trigger targeted campaigns and streamline workflows.
➜ Hyper-Personalization: Automated journeys that deliver tailored product recommendations when intent is highest.
➜ Precision Attribution: Measure real revenue impact across discovery, purchase, and retention.

Stop guessing your ROI and start scaling smarter. Meet our team in Singapore to test-drive the next generation of AI marketing.

18/09/2026

🚀 𝗢𝗺𝗻𝗶𝗖𝗹𝗮𝘄 上線:用一句話執行複雜任務!
我們很興奮為你詳盡介紹最新功能 OmniClaw，讓你透過最簡單的自然對話指令，輕鬆處理複雜的數據分析與工作流程。

過去你可能需要在系統不同分頁之間切換、搜尋各類報告；現在只需直接向 OmniClaw 提問，例如查詢上月廣播訊息的成效，或分析哪個渠道的客戶查詢及互動率最高。AI 就能在幾秒鐘內自動抓取跨渠道數據、完成分析，並直接為你生成專屬報告！

OmniClaw 將繁瑣的數據檢索化繁為簡，助團隊擺脫重複性工作，專注於推動業務增長。💡

立即觀看 OmniClaw 影片示範！👇

了解更多 OmniClaw: https://www.omnichat.ai/zh-hk/omniclaw/

#對話式商務 #數據分析

🚀 𝗠𝗲𝗲𝘁 𝗢𝗺𝗻𝗶𝗖𝗹𝗮𝘄: 𝗘𝘅𝗲𝗰𝘂𝘁𝗲 𝘁𝗮𝘀𝗸𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘀𝗶𝗺𝗽𝗹𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻!
We are excited to introduce OmniClaw, our latest innovation that lets you manage complex analysis and workflows using simple natural language commands.

Instead of searching through separate platform tabs or manual reports, you can now ask OmniClaw directly to evaluate last month's broadcast performance or identify which messaging channel yields the highest customer engagement. AI automatically retrieves the data, analyzes performance, and generates actionable reports in seconds.

By turning complex data retrieval into effortless action, OmniClaw enables teams to focus on strategic growth. 💡

Watch the video below to see it in action! 👇

Know more about OmniClaw: https://www.omnichat.ai/omniclaw/

#精彩案例 英國經典鞋履品牌 Clarks ，以導入 Omnichat 建立更完整的會員經營與 OMO 行銷模式，迎戰消費族群年輕化與數位消費行為改變的市場挑戰。從整合客服、會員標籤與受眾分群，到 LINE 精準推播、購物車再行銷、...
17/09/2026

#精彩案例
英國經典鞋履品牌 Clarks ，以導入 Omnichat 建立更完整的會員經營與 OMO 行銷模式，迎戰消費族群年輕化與數位消費行為改變的市場挑戰。從整合客服、會員標籤與受眾分群，到 LINE 精準推播、購物車再行銷、18 家門市 OMO 溝通，以及生日優惠券與生活內容的自動化行銷旅程，Clarks 不僅有效提升訊息觸及率與 ROAS，也讓線上線下顧客體驗更加一致。

👉看 Clarks 如何有效運用 Omnichat 打造數位品牌價值、顧客體驗與實際銷售成長：https://blog.omnichat.ai/tw/clarks-success-story/

#跨社群行銷 #對話銷售 #行銷旅程 #購物車再行銷 #社群會員卡 #會員整合 #受眾分群


British heritage footwear brand “Clarks” partnered with Omnichat to build a more comprehensive member engagement and OMO marketing strategy, responding to a younger consumer base and rapidly evolving digital shopping behaviors.

From integrated customer service, member tagging and audience segmentation** to **targeted LINE messaging, cart remarketing, OMO communication across 18 stores, and automated marketing journeys featuring birthday coupons and lifestyle content, Clarks has strengthened both its digital engagement and customer experience.

With Omnichat, Clarks not only improved **message reach and ROAS**, but also created a more seamless and consistent customer journey across online and offline channels.

👉 Discover how Clarks leverages Omnichat to strengthen **digital brand value, customer experience, and sales growth：https://blog.omnichat.ai/tw/clarks-success-story/

15/09/2026

🚀 活動回顧：Meta x Shopline x Omnichat x Q-Pets: AI 全方位營銷高峰會！ 🏆
想在降低獲客成本的同時，精準縮短消費者的決策路徑嗎？這正是我們峰會的核心主軸！感謝當天全場爆滿的業界領袖與商家共襄盛舉。

我們與 、SHOPLINE、Omnichat 及 Q-Pets 攜手，共同探討 AI 自動化與 Social CRM 如何重塑顧客經營，即時提升留存率！

✨ 活動精彩亮點：
💡專家主講： 深度解鎖 AI 自動化與 Social CRM 的成長策略。
🐶Q-Pets 實戰分享： 打造自動化複購旅程的成功經驗。
🎤深度對談： 解析電商如何利用 AI 降低成本並加速決策。
👥一對一諮詢： 由 SHOPLINE 與 Omnichat 團隊現場諮詢，即時解決營運痛點。

再次感謝所有專家夥伴與來賓，讓活動圓滿成功！特別感謝講者：Meta 的 Joey Cheung 和 Winnie Tsui、Q-Pets 的 Kara Chan，SHOPLINE 的 Vincent Kan，以及 Omnichat 的 Billy Kwan，感謝您們的精彩分享！🙌
立即重溫當日精彩片段！

🚀 Event Recap: Meta x Shopline x Omnichat x Q-Pets: AI Marketing Summit 🏆
Ready to slash acquisition costs and shorten those customer journeys? That was the challenge we tackled at our recent AI Marketing Summit! A huge thank you to the fantastic crowd of business leaders and merchants who joined us.

Together with partners Meta, SHOPLINE, Omnichat, and Q-Pets, we explored how AI-driven automation and Social CRM are revolutionising customer acquisition and retention.

✨ Event Highlights:
💡Expert Keynotes: Cracking the code on AI automation and Social CRM for growth.
🐶Q-Pets Success Story: Real-world strategies for building automated repurchase loops.
🎤Deep-Dive Panels: Practical e-commerce blueprints to lower costs and accelerate decisions.
👥1-on-1 Strategy: Hands-on consulting with SHOPLINE & Omnichat to tackle operational bottlenecks in real-time.

A massive thank you to our expert partners and every attendee! Special shout-out to our speakers: Meta's Joey Cheung and Winnie Tsui, Q-Pets’s Kara Chan, and SHOPLINE's Vincent Kan and Omnichat's Billy Kwan. Your insights made this a success! 👏

Relive the best moments of the day!

14/09/2026

Omnichat @ RBHK

解鎖餐飲零售業的流量密碼！Omnichat 參展 RBHK 圓滿落幕 🚀
剛剛結束的 RBHK 香港餐飲展簡直太精彩！非常感謝這幾天親臨現場的所有餐飲、酒店及零售業客戶。

在這次活動中，我們與客戶交流分享，針對線上引流、客戶留存與轉化等痛點，分享了 Omnichat 如何透過 WhatsApp 導購營銷、全渠道整合策略與 AI 對話式商務，協助品牌在競爭激烈的市場中逆勢成長。

錯過了展會現場？沒關係！立即聯絡我們了解更多 Omnichat 全渠道解決方案！

Omnichat @ RBHK Hong Kong
That’s a wrap! Huge thanks to everyone who stopped by Omnichat at RBHK! 🔥

The energy at RBHK Hong Kong was absolutely electric! We had a blast connecting with so many amazing clients and industry leaders across the F&B, hotel, and retail sectors.

A big recurring challenge we discussed was turning one-time visitors into loyal, lifetime customers. Our team loved sharing real-world case studies showing how automated WhatsApp marketing and AI-driven conversational commerce help brands build seamless customer journeys that drive repeat sales effortlessly.

Didn't get a chance to stop by our booth? No worries, we're always online!

💬 Send us a Direct Message right now to explore how Omnichat can scale your business!

【活動回顧】Omnichat 參展 2026 Meet Greater South 亞灣新創大南方圓滿落幕！日前於高雄展覽館舉行的「大南方產業轉型實戰論壇」，以「帶著問題來、帶著方法走」為核心，聚焦 AI 落地應用與企業轉型實戰。Omnic...
11/09/2026

【活動回顧】Omnichat 參展 2026 Meet Greater South 亞灣新創大南方圓滿落幕！

日前於高雄展覽館舉行的「大南方產業轉型實戰論壇」，以「帶著問題來、帶著方法走」為核心，聚焦 AI 落地應用與企業轉型實戰。
Omnichat 台灣總經理 Jerry Weng 受邀擔任主講嘉賓，分享 AI 如何從輔助工作的「工具」，進一步進化為能主動執行任務的「數位員工」。從企業熟悉的 LINE 互動場景出發，帶大家看見 AI 如何實際融入日常營運，創造更即時、更具個人化的顧客互動。

演講精華摘要：
從被動回應到主動款待｜客戶體驗的維度升級
不只解答顧客疑問，更透過主動式對話展開互動，從新好友加入的第一刻開始，打造更即時、貼近需求的品牌體驗。

Omni AI 簡單步驟｜快速打造互動自動化旅程
無論顧客從 LINE 或其他渠道進來，都能從加入的第一秒起，獲得即時、精準的互動與服務。透過 Omni AI，讓 AI 接住每一次互動，在降低營運成本的同時，讓個人化對話行銷變得更簡單、更高效。

AGENT FOR EVERYONE, AI IN ACTION!
從 Tool 到 Agent，AI 的價值不只是協助完成工作，更是讓企業擁有能主動執行、持續運作的數位夥伴。
Omnichat 持續推動 AI 對話商務落地，讓 AI 真正走進企業日常，從每一次互動開始，創造更多商務可能。

【Event Recap】Omnichat at Meet Greater South 2026! 🚀

Recently at the Greater South Industrial Transformation Forum in Kaohsiung, Omnichat Taiwan General Manager Jerry Weng shared how AI is evolving from a tool that assists employees into a Digital Employee that can proactively take action.

Starting with the familiar LINE customer interaction experience, Jerry demonstrated how AI can be integrated into everyday business operations to create faster, more personalized customer engagement.

Key Takeaways:

🔹 From Passive Responses to Proactive Engagement
Go beyond simply answering customer questions. With proactive conversations, brands can engage customers from the moment they add a LINE account, creating a more timely and personalized experience.

🔹 Omni AI in Action
Whether customers come through LINE or other channels, Omni AI helps brands automate customer journeys and deliver timely, relevant interactions—while reducing operational costs and making conversational marketing more efficient.

From Tool to Agent. From AI assistance to proactive ex*****on.

AGENT FOR EVERYONE, AI IN ACTION!

Omnichat continues to bring AI-powered conversational commerce into real-world business applications, helping businesses turn every customer interaction into new opportunities for growth.

#精彩案例 心頭肉 與 Omnichat 合作至今已累積多年，從最初關注 LINE 訊息如何精準的推播與有效為會員貼標，到如今已持續進階將品牌數位化推往另一個新階段：進一步運用會員資料整合、購物車再行銷、Chatbot、行銷旅程...
10/09/2026

#精彩案例
心頭肉 與 Omnichat 合作至今已累積多年，從最初關注 LINE 訊息如何精準的推播與有效為會員貼標，到如今已持續進階將品牌數位化推往另一個新階段：進一步運用會員資料整合、購物車再行銷、Chatbot、行銷旅程與互動遊戲等功能，逐步建立一套更完整的顧客經營機制。展現寵物品牌如何以精準的會員經營，將「了解顧客」真正轉化為「建立顧客終生價值」的數位實力。

👉看 心頭肉 如何建立寵物品牌會員行銷新模式，讓每次對話都更貼近毛孩需求：https://blog.omnichat.ai/tw/xintourou-success-story/
#跨社群行銷 #對話銷售 #行銷旅程 #購物車再行銷 #社群會員卡 #會員整合


xintourou has been working with Omnichat for years, evolving from precise LINE messaging and member tagging to a more advanced and comprehensive approach to digital customer engagement.

Today, xintourou is taking its digital transformation to the next level by leveraging customer data integration, cart abandonment remarketing, Chatbot, customer journeys, and interactive games to build a more complete customer engagement ecosystem.

This case demonstrates how a pet brand can turn “understanding customers” into “building lifelong customer value” through precision-driven membership marketing and digital engagement.

👉 Discover how xintourou is creating a new model for pet brand membership marketing—and making every conversation more relevant to the needs of pets and their owners : https://blog.omnichat.ai/tw/xintourou-success-story/

日前 Omnichat 舉辦第四屆台灣區的 TeamBuilding 活動，透過不同的方式讓平常埋首於客戶與程式碼的夥伴有交流的機會，這次除了一如既往執行長、營運長與總經理都「繚下去」一起捉隊廝殺之外，更祭出超棒的獎項增加比賽的競爭感。活...
10/09/2026


日前 Omnichat 舉辦第四屆台灣區的 TeamBuilding 活動，透過不同的方式讓平常埋首於客戶與程式碼的夥伴有交流的機會，這次除了一如既往執行長、營運長與總經理都「繚下去」一起捉隊廝殺之外，更祭出超棒的獎項增加比賽的競爭感。

活動過程非常精彩刺激，場館充滿 Omnichat 的歡呼聲與此起彼落的笑聲，中透過四大關卡的競合，我們也體現了 Omnichat 的公司文化：
🚀 用「開放」的心胸面對每次挑戰
🚀 競賽過程中不斷地「互相激勵」
🚀 不論結果如何都要時時保持「友善」
🚀 以「創新」的思考模式迎戰每個關卡
🚀 彼此互相協助「關注」並追求更高的目標
🚀 持續「用心」地「追求進步」
🚀 別忘了身邊的夥伴！用「團隊合作」取得最後的成功

看著夥伴在活動日一則一則的社群動態，讓我們收穫滿滿，也感謝全體夥伴的投入！
面對未來的挑戰，我們將永遠記得這一天的每一個彼此合作的時刻，更堅定，也更有信心的共同開創屬於 Omnichat 的精彩未來 💪


Omnichat recently hosted our 4th Taiwan Team Building event!
It was a chance for teammates who are usually busy with customers, campaigns, and code to step away from work, connect, compete, and have fun together.
Our CEO, COO, and General Manager once again jumped right into the competition—and this year, we even added bigger prizes to turn up the excitement!
Through four exciting challenges, we put our culture into action:
🚀 Open-minded when facing challenges
🚀 Encourage and support one another
🚀 Stay friendly no matter the outcome
🚀 Think innovatively at every challenge
🚀 Care for teammates and strive for greater goals
🚀 Keep improving with passion
🚀 And most importantly, succeed through teamwork

A day filled with laughter, cheers, and unforgettable moments. Thank you to everyone for bringing their energy and spirit to the team!
Together, we’re stronger, more confident, and ready to create an even brighter future for Omnichat.💪

09/09/2026

全新面貌，初衷不變——未來由 AI 全力賦能！🚀✨
隨著通訊技術持續演進，我們也同步進化。今天，我們非常榮幸地揭曉 Omnichat 的全新品牌識別——這象徵著我們正式從「全通路對話平台」邁向「AI 全通路顧客體驗平台」。

細看我們全新的 Logo，裡面蘊含著我們的故事：
✨"i" 上方的小圓點：化身為「AI 之星」，代表我們在品牌與顧客之間建立的智慧連結與創意火花。
✨全新對話圖示：融合了真人對話框的溫度，以及 AI 自動化的精準度。
✨活潑的全新配色：採用充滿能量的電光藍與深紫色，展現 AI 現代行銷科技的創新活力。

雖然視覺煥然一新，但我們的核心承諾始終不變：協助企業在所有通路中，打造流暢且高轉換的顧客體驗。

馬上了解我們的全新面貌👇

New look, same mission—now powered by the future of AI. 🚀✨
As messaging technology evolves, so do we. Today, we’re excited to unveil Omnichat’s new brand identity—reflecting our transition from an omnichannel messaging platform into an AI-native omnichannel customer experience platform.

Look closely at our new logo and you’ll see our story:
✨The dot over our "i" has transformed into an AI star, representing the intelligent, spark-filled connections we create between brands and customers.
✨Our new chat icon merges the warmth of a chat bubble with the precision of AI automation.
✨A vibrant palette of electric blues and deep purples captures the energy and innovation of modern AI MarTech.

While our visual identity has evolved, our core promise remains unchanged: helping you deliver seamless, high-converting customer experiences across every channel.

Check out our new look 👇

Address

Kowloon Bay

Opening Hours

Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00

Website

Alerts

Be the first to know and let us send you an email when Omnichat posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Omnichat:

Shortcuts

Share

Category