15/04/2025
Your campaigns are failing because you’ve stopped dreaming about what your version of a great business looks like.
Step back and reimagine: no nightmare clients, no bad leads, just the dream list of customers you actually want to work with.
I was out with a new client today, helping them clear up their business goals and KPIs for the year. It’s something most people don’t spend nearly enough time on.
Too many campaigns are running on vague goals like “just get leads” but no one’s asking:
What’s a bad lead?
What’s a great customer?
What services do we love delivering?
What are we doing just because we feel like we have to?
Who is our dream client, and what do they really want from us?
For me, the North Star is always profitable revenue.
But before you can even set that, you need to understand:
Which services actually drive margin?
Which ones are loss leaders?
Which attract your ideal customer?
Which should you quietly stop offering?
And where should you be focusing your effort?
Here’s some of what we get clients to work through when we’re figuring out what services to promote and who we’re aiming at:
What’s the breakdown of total revenue by service?
What’s the breakdown of total profit by service?
Who are the top 10 clients in the business?
What type of lead makes you excited when they call?
Who would you happily never hear from again?
After that, we always lock in the numbers by looking at their ad platforms, Google Analytics, CRM, and accounting software.
But honestly? The biggest thing we’re after is the insights from the raw emotions and instincts of the founders and leadership team.
That’s where the gold is.
So here’s my advice: Take a half day away from the dashboards. Forget the CPCs and CTRs for a minute.
Sit with your team and ask: What does our dream business look like?
You’ll stop feeling like it’s you vs. your ads, and start working together, fueling the one dream.
And if you want help running this kind of session for your team, it’s exactly the kind of work we do. No pressure, just reach out, I’m always happy to chat.