13/10/2026
Your ad report says great ROAS. Your warehouse says half the COD orders came back.
58% of COD orders were returned in last year's festive quarter (Unicommerce data, 6,000+ Indian D2C brands).
A returned order isn't a sale. It's a courier bill.
Ask your agency one question: what's our ROAS after returns?
If they go quiet, you have your answer.