20/11/2025
This is one of the greatest case studies in brand creation:
A cancelled flight → a frustrated customer → an improvised solution → a billion-dollar airline.
Richard Branson didn’t discover a “gap in the market.”
He experienced it.
And that’s why Virgin Atlantic still feels human, bold, and customer-first.
https://www.youtube.com/watch?v=sbpMmjqox6Q
Have you ever wondered how Virgin Atlantic actually started?This is the unbelievable true story of how one cancelled flight and one crazy idea from Richard B...