Yanique W.A. Grant

Name: Yanique W.A. Grant
Address: Kingston, JM
Telephone: +18767923552

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Yanique W.A. Grant

Hi, I'm Yanique Grant, Customer Experience Specialist, Author and Podcaster.

I help entrepreneurs navigate their customer experience digitally and offline through building strong relationships.

17/05/2022

Thank you so much for recognizing me as 30 Best Customer Service Podcasts to listen to in 2022.

I am truly honoured to be featured with some of the amazing and fantastic leaders in the CX podcasting space!

🔗 in our BIO for Navigating the Customer Experience

🔗 for article on 30 Best Customer Service Podcasts for 2022 - https://blog.feedspot.com/customer_service_podcasts/

12/05/2022

Professional Training and Occupational Services is pleased to present our webinar which will be hosted Tuesday June 14, 2022 @ 10:00 am EST

Webinar Theme: The ABC’s of a Fantastic Customer Experience Webinar Series
Duration: 2 hours
Investment: JM $8,500.00 per person
Bonus: A Complimentary copy of “The ABC’s of a Fantastic Customer Experience.”

Group Discounts for 5 or more persons - JM $7,800.00 per person

Who Should Attend: Customer Service Representatives,Customer Care Officers, Customer Service Associate, Support Agent, Business Development Officer, Customer Care Representatives, Cashiers, Receptionists, Sales and Service Representatives, Customer Retention Agents, Client Support Specialist, Customer Engagement Officers, Client Care Coordinators, Reservations Specialists, Reservations Agents, Collections Officers, Client Relationship Officers, Administrators

The webinar will cover:

Managing Customer Expectations - What are the four things Customer Expectations are based on?
Customer Service Skills - What are the skills and competencies required to serve others?
Handling Irate/Difficult Customers - How to handle difficult/irate customers in a busy work environment?
Attitude, Communication, Finding Solutions and Rapid Response - Tools 🛠 to help you exceed customer expectations

It has been a rough 2 years in the pandemic and our service heroes need to be motivated and celebrated all while strengthening the skills they need to serve customers.
This webinar will help you ignite your customer service skills, navigate your emotions and better understand how to serve customers during a time when the customer is even more demanding than before! Your business will see the exponential rewards when your team members are continually creating fantastic and memorable experiences for your customers.

Registration Link 🔗 in BIO 👆🏽

08/03/2022

💫Happy International Women’s Day 2022 💫

✨It's a time to celebrate,
all the women in our lives.
Our mothers and sisters,
daughters and wives.

✨We must remember,
to appreciate and respect.
With their beautiful hearts,
how our days they affect.

✨Each woman is gentle,
caring and kind.
We must respect,
both her body and mind.

✨Let's acknowledge and celebrate,
all the things they achieve.
We encourage each one,
when we support and believe.

✨To their hardships and struggles,
we must open our eyes.
Act with compassion,
when we hear all their cries.

✨We must always love them,
and genuinely show.
This is the key,
for our relationships to grow.

✨The celebration begins,
when we are aware.
Our feelings and love,
every day we must share.

~ Author: anitapoems.com

01/01/2022

Happy New Year 2022 ✨💫✨💫

As the old year ends and a new one begins, take time.

Time to remember the struggles you faced,
And mistakes you might have made,
And maybe even loved ones you lost.

In every year, you experience heartache.
This one was no different.

And in remembering, find a seed of hope hidden in yesterday.

Remember how you've been blessed.

Relive when you found unexpected strength.

Recall where you saw God's great Spirit at work.

And know his mercy kept you going all this time.

Recognize his mercy. Ask for his peace.
The peace that pours out every moment of every day from the wounds of Christ.

Prepare us Lord for the New Year.

Lift us up and place in our hearts,
A renewed desire to know and worship you more.

Give us your abundant grace.
Shower us with your healing love.

May your eternal Kingdom reign in our hearts and our lives.

May the New Year show us once again your eternal mercy and glory.

And let us sing your praises with great joy.

In Jesus name, Amen 🙏🏽

#2022

25/12/2021

“Christmas is the spirit of giving without a thought of getting. It is happiness because we see joy in people. It is forgetting self and finding time for others. It is discarding the meaningless and stressing the true values.” ~ Thomas S. Monson

✨✨✨Magic of Christmas never ends and it’s greatest of gifts are family and friends ✨✨✨

Merry Christmas 🎄🎄🎄🎄

Photos
Make Up
Nails
Hair

25/12/2021

Christmas 2021 with my Sum Sum

🎄🎄🎄🎄🎄🎄🎄🎄

May the sparkle ✨ and joy of Christmas fill your heart with happiness and joy

19/10/2021

Happy Happy Happy 16th 🥳🥳🥳🥳 Birthday to my sweet Angel and heartbeat

God gave me the greatest gift ever when you came into my life 16 years ago 🙏🏽🙏🏽🙏🏽

I feel honoured to have the distinct privilege to be your mom, you have grown into a compassionate, loving, kind, smart, witty, funny, talented and fantastic young lady

As you celebrate your 16th birthday - may you continue to shine bright ✨✨✨✨ go after your dreams fearlessly and know that you are loved unconditionally by God, me and so many other wonderful people who have been part of our journey

Happy Sweet 16th Birthday 🥳🎊🎉🤩🎂🎈 my Summer Sunshine

06/10/2021

Happy National Customer Service Week! 🥳🥳🥳🥳

~ Great things in business are never done by one person, they’re done by a team of people. ~ Steve Jobs

Our National Theme for 2021 - “You…Me…We Got the Power of Service Excellence”

We are all serving every single day in everything that we do. We serve our children, we serve in our communities, we serve our clients, we serve our team members, we serve our parents, we serve our parishioners and deacons in our churches, we serve each other every day and we ALL have the POWER within to deliver Service Excellence 💫💫💫💫

As you celebrate with your team members and clients/customers remember that every touch point, every channel, every moment of truth is an opportunity to deliver a fantastic experience that your customers will remember and go viral with word of mouth advertising because the experience was so extraordinary ✨✨✨✨

30/09/2021

🎉🎉Happy International Podcasting Day! 🎉🎉

✨I have been podcasting for 5+ years now and it has been such a rewarding experience! I have interviewed guests from all over the world! Guests who have become very good colleagues in my journey.

✨Today I would like to express my sincere gratitude to everyone that has ever taken the time to listen to one of my podcasts on Navigating the Customer Experience, your support is greatly appreciated!

✨We all lead extremely busy lives with deadlines to meet, clients to serve, goods to sell, children to raise amidst all of that we are also experiencing a global pandemic so I completely understand that is limited and if you take time to listen to podcasts based on your area of interest while driving, cooking, exercising, waiting in line at a business place or even walking - that is your contribution to the podcasting network globally.

💫According to Statista approximately 485 Million people listen podcasts globally - like wow 🤩!

Let’s celebrate 🎉 all the fantastic podcasters locally and internationally and celebrate our listeners because we would not exist if you did not get value out of the episodes that we all work so consistently to produce whether daily, weekly or monthly!

Big shout out 📢 to some of the fantastic podcasters in Jamaica

24/09/2021

Episode #143 - Navigating the Customer Experience Podcast 💫💫💫

Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement
Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession.

Shep works with companies and|
organizations who want to build loyal relationships with their customers and
employees.

His articles have been read in hundreds of publications, and he is the author of five books. He is also the creator of The Customer Focus™, a customer service
training program which helps clients develop a customer service culture and loyalty mindset.

His newest book, I’ll Be Back : How To Get Customers to Come Back Again & Again - an absolute must read

Listen 🎧 directly to this episode 🔗 Yanique.grant.com/podcasts

18/08/2021

How many times have you visited a company’s social media profile to get a contact number or to see their updated business hours especially since COVID and there is no working numbers or their business hours have not been updated in real time?

How many times have you a visited a company’s website and you are not sure where to go or what to do next?

If your customers have expressed any of theses experiences across any of your channels - website, social media, your app….then How To Build An Effortless Experience Online is for you!

Date: Tuesday September 07. 2021
Time: 1:00 pm EST
Duration: 1.5 hrs
Investment: JM $8,000.00 per person | USD $50.00 per person (early bird registration and payment by Wednesday September 01, 2021)

After September 01. 2021 - JM $8,500.00 per person | USD 55.00 per person
5 or more persons JMD $7,800.00 per person or USD $50.00 per person

🔗 Click the Link in BIO above to Register 👆🏽

Address

Kingston

Telephone

+18767923552

Website

http://www.yaniquegrant.com/, http://www.theelevatecx.com/

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