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Branding//SocialMedia Management//Brand Infleuncer //Promotion and Events //Brand E
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Happy Birthday to Our Visionary Leader!On this special day, we celebrate not just a birthday but the incredible leadersh...
13/02/2025

Happy Birthday to Our Visionary Leader!

On this special day, we celebrate not just a birthday but the incredible leadership, wisdom, and inspiration that you bring to Virtual Twenty One Ltd. Your dedication and vision continue to drive us to greater heights, and we are truly grateful to have you at the helm.

May this new year bring you success, joy, and fulfillment in all that you do. Wishing you good health, happiness, and countless moments of celebration.

Happy Birthday, CEO! 🎉🎂🎈

— From all of us at Virtual Twenty One Ltd.

01/11/2024

CRISIS MANAGEMENT || DE-ESCALATING || ACTIVE RESPONSE

In crisis management,knowing when to engage versus when to hold back is what for maintains credibility and avoiding unnecessary escalation.

I have received questions from many studenta regarding ‘Body By Design’ after I made a post about it and hours later they responded.

In crisis management,knowing when to engage versus when to hold back is crucial for maintaining credibility and avoiding unnecessary escalation.

📌Things to ignore

Crises That Should Be Ignored (or De-Escalated)

>>Minor Complaints or Baseless Rumors: These are issues with limited reach or are based on speculation rather than facts. Addressing them can sometimes amplify the issue. Instead, monitor them discreetly to ensure they don’t grow.

>>Trolls and Online Provocation: When dealing with individuals who clearly aim to provoke or elicit a reaction, it’s often best to ignore them. Engaging can add fuel to the fire, while silence can lead to the issue dying out on its own.

>>Issues Outside Your Domain: Sometimes, crisis occur that don’t directly relate to your organization. Unless there’s a clear reason to address it, avoid being pulled into unrelated debates or conflicts.

>>Resolved or Irrelevant Past Issues: Old complaints or issues that no longer affect your audience often don’t need to be rehashed. Rehashing old matters can confuse your audience and divert from your current narrative.

📌What not to ignore :Active Response Needed(ARN)

1. Public Safety Concerns: Any crisis that could affect the health,safety, or well-being of the public must be addressed promptly and transparently to protect your stakeholders.

2.Credibility and Reputation Threats: When misinformation or harmful allegations directly impact your organization’s reputation,an immediate response is often necessary to correct the narrative and protect your image.

3.Legal Issues: Legal challenges,whether involving regulatory violations,lawsuits,or compliance issues, require swift and careful handling.Ignoring them can lead to financial penalties and damage to reputation.

4. Employee or Internal Crisis: Issues involving employee conduct, internal policy breaches, or workplace safety should be addressed directly. Failing to handle these can lead to internal dissatisfaction and external reputational damage.

5. Product/Service Failures: Defective products, service breakdowns,or major issues affecting customers’ trust in your offerings need a quick and clear response.Communicating openly about how you’re fixing these problems helps rebuild trust.

6. Situations Where Silence Implies Guilt: Sometimes, avoiding a response can be interpreted as admission of fault. In these cases, address the issue to clarify your stance and prevent misinterpretation.

Heeeeey! A lie told many times become truth by perception.___ And Percepetion is reality.

Ultimately,the decision to engage in a crisis depends on factors like the potential impact on your reputation,public interest,and the risk of escalation.

Hear me out____A balanced approach ensures you stay accountable without overreacting to every challenge.

______________________________________________

Turning the backlash into an opportunity for Body by Design hinges on a proactive,transparent approach by their team.

First,they should confirm licensing, accreditation, and compliance with all regulations to affirm their standards.

Independent Review would suffice: Engage an external body to assess and share findings,adding credibility

If this incident is isolated,they must clarify whether it was due to natural causes or negligence,all while keeping their facility visible to reinforce transparency and accountability.

Transparent Communication: Issue a clear, empathetic statement explaining what happened, steps taken,and new safety measures. Like what they did.

Maybe thwy could also Implement and publicize new safety protocols and staff training initiatives.

Support for the Family: Offer financial or emotional support to the deceased’s family and engage in community outreach.

Thiiiiiiiiiiiis! Patient Education: Lead a campaign to inform the public on safe cosmetic surgery practices.

There are ‘Success Stories and Testimonials’ __ Share positive patient experiences to counter negative perceptions.

Also thiiiiiiissss! Showcase Staff Expertise: Highlight staff credentials to bolster public confidence.

They already making money, they should have Industry Partnerships: Collaborate with trusted professionals to co-host events on safety in cosmetic surgery.

By approaching this crisis with honesty, empathy, and a commitment to improvement,Body by Design can not only rebuild trust but potentially strengthen its reputation.

Mnilipe.

Our client is hiring…
08/10/2024

Our client is hiring…

30/09/2024

Pathway || Influencer || True Authority || Popularity

With the digital media emergence,the term “influencer” has evolved from a mere title to a significant role within marketing and public relations.

However,

I reiterate! The true value of an INFLUENCER isn’t rooted simply in popularity,but rather in their ability to establish themselves as an AUTHORITY in a specific niche.

“Cebbie,How do I elevate the idea of influence beyond the surface level,providing a framework for creating a powerful and lasting personal brand?”

Achiel: Identify a Niche Area of Expertise:

Listen, I highly discourage “kila kitu enterprise” and I will explain…

The foundation of any successful influencer strategy begins with a clear understanding of your strengths and interests.

Identifying a particular area where you possess expertise,whether it’s fashion,technology,health, education,or any other field, is paramount.

A generalist influencer risks diluting their credibility, as their expertise may not be seen as deep or credible enough by their audience.

Odonjo koso okodonjo?

This is interesting….An influencer who tries to be everything to everyone often fails to connect on a deep level with any single audience.

This is why it’s crucial to define a specific area of expertise and build your personal brand around that. The more specialized you are,the more valuable your influence becomes.

Calling yourself brand influencer without a clear pathway doesn’t make you one. And naturally, the audience you make is a composition of what you post and that which you post,is your day to day life.

Ask yourself, what do I post?

Why do these people follow me ?

What is it that I can sell?

Where is my strength?

Establish Yourself as an Authority

Once you’ve identified your niche,the next step is to build and solidify your position as an expert.

Liseeeeen! This involves continuous learning,staying updated on industry trends,and most importantly, consistently providing VALUE to your audience.

Authority doesn’t come overnight—it’s earned through the strategic combination of knowledge, experience,and the capacity to provide relevant, insightful content that resonates with your target audience.

😂😂😂 Authority isn’t given,it is earned! Earned!

By positioning yourself as a thought leader in your field,you invite others to rely on your opinions and expertise as the go-to source for information.

Not trolling Cebbie or someone else or posting tea.
Eventually you wither away like leaves.

Brand and Package Yourself

This is not making a poster!

Branding is not just about logos and aesthetics; it’s about how you communicate your identity,values, and expertise.Packaging yourself involves defining your voice,your messaging,and how you present yourself across all platforms.Consistency is key.

Visual Identity: Ensure your visuals (from social media posts to website design) align with your area of expertise. This helps reinforce the authenticity of your brand.

Also,beauty or look’s currency marinated with good attitude,positive mindset,gratitude and peaceful engagement is a precursor of a success in that sector.

Tone and Voice: Maintain a consistent tone of voice that reflects your expertise and aligns with the values you wish to convey.Whether you’re casual,formal, or inspirational, consistency in your communication style fosters trust and recognition.

Your brand must not just reflect who you are, but also how you want to be perceived by your audience. It should embody the values of your niche and communicate that you are deeply invested in that area.

Established Figures

Furthermore,aligning yourself with established figures in your field is another powerful way to boost credibility.

Whether through collaborations,partnerships,or simply being seen in the same circles,associating with respected individuals within your niche provides social proof of your expertise.

It creates a powerful network effect,whereby your credibility grows exponentially through association.

❤️❤️❤️❤️Live and Breathe Your Brand

That 👍

To truly stand out,an influencer must embody their brand in every facet of their life.This doesn’t mean simply talking about your area of expertise but living it.

You should walk,talk,and even dream in alignment with your brand’s values.Authenticity is paramount in the world of influence—your audience will see through any disconnect between what you say and what you do.

Becoming an influencer isn’t just about posting on social media or writing articles; it’s about fully integrating your brand into your lifestyle.When you are truly immersed in your niche,the passion and commitment you have will naturally radiate,further strengthening your position as a trusted authority.

Lastly; The Value of a Focused Influencer
Do you remember when I said I highly discourage “kila kitu enterprise “

Yes!

The key distinction between a general influencer and one with a focused identity lies in the depth of the relationship they can build with their audience.A broad,unfocused influencer may have a large following,but their impact will often be shallow and transient.

In contrast,an influencer with a clear,niche identity fosters trust and loyalty, ensuring their influence is more sustainable and impactful over time.
Just recently, in my research,other than corporate world or academia,I struggled to find Influencers who are known just for one thing.

Does that make one “not good enough?” No!
It only dilutes your importance and authority. Mostly, reputable agencies focuses on strength,authority, consistency and audience.

As the adage goes,”Jack of all trades,master of none.”

A focused influencer,however,is the “master” of their field—one whose expertise is unmistakable, whose opinions are valued,and whose influence extends beyond mere popularity.This depth of specialization enhances the perceived value of the influencer and creates long-term, meaningful engagement with their audience.

To conclude!

In the realm of marketing and public relations, it’s essential to recognize that influence is not merely a byproduct of having a large following or engaging content.

True influence stems from a combination of authority, credibility,consistency,and authenticity within a specific area of expertise.

The focused influencer is a force to be reckoned with,for their identity is inseparable from their expertise,and their influence is rooted in trust, not popularity.

key areas to consider when billing a client as a social media influencer:_____________________________________________📌S...
18/07/2024

key areas to consider when billing a client as a social media influencer:
_____________________________________________

📌Scope of Work. Clearly list what content you will create (e.g., posts, stories, videos). Are you getting the content by yourself or they’re covering the logistics ?

📌Platforms:Specify which social media platforms you will be using (e.g., Instagram,TikTok, YouTube).
The platform determines the content

📌Frequency: Is it one off. Detail how often you will post (e.g.,daily,weekly).

📌Timeline and Deadline: As an influencer,I assume you alre know when your platform is active and the kind of audience you got. Define the start and end dates of the campaign.

📌Payment Terms

Standard rate cards may not work. Tailor your rate card or make it flexible to accommodate some clients. Clearly state your rates (e.g., per post, per story, overall campaign).

__________________________________________

‼️Mention any late payment penalties if applicable.

Usage Rights

Content Ownership:Specify who owns the content after it’s created (you or the client).

A lot of clients will assume you don’t know this. So on Licensing:If the client wants to use your content beyond social media,outline the terms and fees for extended usage.

Additional Costs

Extra Services:List any additional services and their costs (e.g.,photography,video editing,boosted posts).

Revisions: State how many rounds of revisions are included and the cost for additional revisions.

Logistics:Travel and Expenses:Include any potential travel costs or other expenses that the client should cover.

CKN

Did you pay the influencer?Are you wondering why you didn’t get value for your money?The problem isn't them...Find out m...
04/07/2024

Did you pay the influencer?

Are you wondering why you didn’t get value for your money?

The problem isn't them...

Find out more with VirtualTwentyOne📌

Influencer vs. Brand AmbassadorInfluencer:An individual with power to affect the purchasing decisions of others because ...
04/07/2024

Influencer vs. Brand Ambassador

Influencer:
An individual with power to affect the purchasing decisions of others because of their authority, knowledge, position, or relationship with their audience. Influencers typically have a significant following on social media platforms and engage with their audience through content creation.

Brand Ambassador:
A person who represents and promotes a brand in a positive light,helping to increase brand awareness and sales. They often have a formal agreement with the brand and are committed to maintaining a consistent relationship over a longer period compared to influencers.

Key Differences

1. Duration of Engagement: Influencers:Often engage in short-term,campaign-specific collaborations. They might promote a product for a single post or a series of posts.

Brand Ambassadors:Usually have long-term, ongoing relationships with the brand, acting as the face of the brand over an extended period.

2. Scope of Representation: Influencers:Typically focus on promoting specific products or campaigns. Their content might include a mix of promotions for various brands.

Brand Ambassadors: Represent the entire brand, embodying its values and messaging consistently across various platforms and interactions.

3. Level of Commitment:Influencers:May work with multiple brands simultaneously, often based on specific projects or agreements.

Brand Ambassadors:Usually have exclusive agreements with a single brand in a particular category, showing a higher level of commitment and loyalty.

4.Content Creation:Influencers:Create content that integrates the brand into their existing style and platform, leveraging their personal brand to influence their audience.

Brand Ambassadors:Often participate in more structured and strategic marketing efforts, including events, interviews, and broader campaigns beyond just social media.

5.Brand Integration: Influencers:Their integration with the brand can vary widely and often depends on the campaign requirements. It might feel more casual or one-off.

Brand Ambassadors:Have a deeper integration with the brand, often undergoing training to understand the brand’s ethos, products, and values comprehensively.

Examples

Influencers:

1.Kenyan Example:
Azziad Nasenya:A popular TikTok influencer in Kenya,Azziad often collaborates with various brands for short-term campaigns, promoting products through her dance and lifestyle content.

Impact:Her large following and engaging content style make her effective for product-specific promotions.

2. Global Example: Huda Kattan:Founder of Huda Beauty, she is an influencer who promotes various beauty products through her social media platforms.
Impact:Her influence in the beauty industry helps brands reach a large, targeted audience.

Influencers:
Engagement:Short-term, campaign-specific.
Scope Specific products or campaigns.
Commitment:Multiple brands possible.
Content:Integrates brand into personal style.
Integration:Varies widely.
Kenyan Example:Azziad Nasenya.
Global Example:Huda Kattan.

Brand Ambassadors:
Engagement:Long-term, ongoing.
Scope:Entire brand.
Commitment:Usually exclusive.
Content: Strategic, structured campaigns.
Integration:Deep, comprehensive.
Kenyan Example:Eliud Kipchoge for Nike.
Global Example:Roger Federer for Rolex.

Understanding these differences can help brands decide whether to engage influencers or brand ambassadors based on their marketing goals, the nature of their product or service, and the type of audience they want to reach.

……PR vs CM….When Kortex released their memo, I didn’t give it much thought because if you don’t use my services but inst...
01/07/2024

……PR vs CM….

When Kortex released their memo, I didn’t give it much thought because if you don’t use my services but instead run a narrative, I’ll distance myself. Later, I read Karen Nyamu’s post, and two things came to mind: PR vs. Crisis Management.

Public Relations (PR) and Crisis Management are related but distinct fields within communication and reputation management.

📌Public Relations (PR)

Objective:To build and maintain a positive image and strong relationships between an organization and its stakeholders, such as customers, investors, employees, and the public.

Activities:-Creating and disseminating press releases and managing media relations. (Karen)

📌Crisis Management

Objective: To protect an organization from the negative impact of a crisis and manage its reputation during and after the crisis.

Activities:-Responding swiftly to crises with clear, consistent communication.(Kortex)

Focus:-Reactive strategies to mitigate damage during a crisis. Immediate, short-term responses to specific incidents that could harm the organization’s reputation.

Kortex is engaging in Crisis Management, responding to allegations of corporate misconduct or a public relations scandal.

📌Key Differences

Proactivity vs.Reactivity: PR is largely proactive, focusing on building a positive image over time, whereas crisis management is reactive, dealing with specific incidents as they arise.

Goals:PR aims to enhance and maintain reputation, while crisis management aims to protect and restore reputation during and after a crisis.

Intersection between Karen and Kortex. PR and Crisis Managent.

While distinct, PR and crisis management are interconnected. Effective PR can help prevent crises by building goodwill and trust, making it easier to manage crises when they do occur. However, when brands sense political tagging or association, they are likely to distance themselves from it. Conversely, good crisis management can reinforce the credibility and reliability established through PR efforts. Both require strong communication skills, an understanding of the media landscape,and the ability to engage with various stakeholders effectively.

Hello! It’s a beautiful morning to share the good news with you. Our Managing Director, has been nominated for the first...
05/06/2024

Hello!

It’s a beautiful morning to share the good news with you.

Our Managing Director, has been nominated for the first edition of SHE BIG 4 Awards as part of the Nominees from the Big 4 Countries.

Kindly vote for her.

Sign in with your email address and click vote now.
To access unlimited votes, press Express Vote and use your mobile number.

Find attached link below..

https://big4.sheawards.africa/kenya/mediapreneur-of-the-year/over_30/PKHP4M4A

31/05/2024

virtualtwentyone project.

We are looking for a guest speaker for an upcoming men's conference at one of the esteemed universities.

Theme: "Empowering Future Leaders: Building Character, Confidence, and Career Success of Today’s Man."

If you're passionate about inspiring the next generation and have expertise in leadership, personal development, and career success, we would love to hear from you.

Feel free to mention names….

Please DM us for more details.

COMMENTS || LIKES || INFLUENCE || BUYERABILITY Note, Comments and Likes Do Not Equate to Buyability or CONSUMEABILITY. I...
24/05/2024

COMMENTS || LIKES || INFLUENCE || BUYERABILITY

Note, Comments and Likes Do Not Equate to Buyability or CONSUMEABILITY.

In the era of rapid growth of followers using ungated content, or clouts,social media metrics such as comments and likes are a mere fallacy.

While a large following and high engagement rates can suggest popularity, they do not necessarily translate to buyerability or genuine influence.

Let me explain this to you in a language you can understand.

Likes and comments are misleading when it comes to actual buying behavior and the effectiveness of influencers.

Number 1. Engagement metrics such as likes and comments are easy to manipulate.

For instance, influencers can purchase fake likes and followers to inflate their perceived popularity.

This creates a facade of influence without any real impact on purchasing decisions.

As a result, businesses that rely solely on these metrics may not achieve their desired outcomes.

Number 2. The content put up on the page also determines the likes and reactions.

Of course highly controversial spaces are likely to have larger reactions of comments and likes but that is just that.

Number: Audience… The audience determines the likes and comments, however, the many reactions may not neccessarily translate to sales.

WHO IS A GOOD INFLUENCER,MARKETER? virtualtwentyone programm reminds us of this….

A good influencer is defined not by the number of followers but by their ability to persuade and impact the buying decisions of their audience.

For example,consider micro-influencers—individuals with smaller, highly engaged audiences.

Studies have shown that micro-influencers often have higher engagement rates and can drive more meaningful interactions than mega-influencers with millions of followers.

This is also attributed to the consistency, relatability and sustainability.

According to a study by Markerly, influencers with 1,000 to 10,000 followers tend to have higher engagement rates than those with 10,000 to 100,000 followers.

Note: In case you are just starting up, use micro -influrncers after you have defined your goals.

Classical example : Kylie Jenner vs. A Micro-Influencer.

Kylie Jenner, with her vast social media following, commands high fees for sponsored posts.However, the high cost does not always translate into proportional sales. The space is good for visibility and awareness.

In contrast, a micro-influencer with a niche audience may generate more sales for a specific product due to their authentic and trusted relationship with their followers. RELATABILITY & RELATIONSHIP.

Having said that, marketing scholars have long explored the complexities of consumer behavior and the effectiveness of different marketing strategies.

I came across Philip Kotler’s a renowned marketing scholar. He emphasizes the importance of understanding the customer's journey and building genuine connections.

In his book "Marketing Management," Kotler states, "Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value."

Similarly, Seth Godin, a marketing guru, highlights the importance of trust and authenticity in influencing consumer behavior.

Trust….. is the center of any business.

In his book "Permission Marketing," Godin argues that "turning strangers into friends and friends into customers" is the cornerstone of effective marketing.

AGAIN…… while comments and likes on social media can indicate popularity, they do not equate to buyerability.

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