30/07/2022
Top 10 Vietnamese banks invest 15,000 billion VND per year in digital transformation
(KTSG Online) โ The average investment of VND 15,000 billion per year in digital transformation helps banks leading this trend in Vietnam to achieve 90% of customer transactions on digital channels, exceeding the plan. out 3 years ago.
Sharing at the press conference to announce the event "Digital Transformation Day" in the banking industry on the morning of July 28, Mr. Le Anh Dung, Deputy Director of the Payment Department under the State Bank of Vietnam (SBV), said: Banks consider digital transformation and digital banking development as goals in their business strategies and meet the increasing demands of customers. Accordingly, the group of 10 largest banks in the system invest an average of VND 15,000 billion per year in digital transformation.
As a result, many leading banks in digital transformation in Vietnam have achieved 90% of customer transactions on digital channels, far ahead and far ahead of the target of 70% of customer transactions on digital channels by 2025. mentioned in Decision 810.
Non-cash payment transactions in the first 6 months of 2022 increased by 77.2% in quantity and 29.8% in value compared to the same period in 2021. Internet transactions increased by 63.2% and respectively. 32.3%.
Transactions via mobile phones increased by 98.3 and 84.3% respectively. Transactions via QR code increased by 86% and 127% respectively.
In addition, 5.5 million accounts and about 8.9 million bank cards were opened electronically (eKYC) by the end of June 2022.
Many credit institutions have good performance thanks to active digital transformation, reducing the cost-to-income ratio (CIR) to the threshold of 30%, approaching the rate that many regional and international banks are converting. change the number of efforts towards", Mr. Dung said.
Similarly, global strategic consulting firm McKinsey said that Vietnam's banking industry has the fastest digital banking application rate in the region in 2021, higher than the average growth rate of the whole region and even higher than the emerging market average.
In order to implement innovation, creativity and application of technology to provide products and services, a representative of the SBV said that the banking industry has determined to focus on 5 groups of jobs.
Continue to improve mechanisms, policies, and legal frameworks in banking operations to adapt to the Fourth Industrial Revolution, facilitate and promote business models, governance in the banking sector in a breakthrough direction. , innovate and create but still focus on ensuring network security and protecting consumers' interests in order to limit risks and challenges from the context of Industry 4.0.
Continue to build and perfect technology infrastructure for the supply of digital products; strengthen integration and connection with other ministries, sectors and fields to provide banking products and services on digital platforms; improve service quality and increase convenience and experience for customers.
Prioritize investment and strongly apply digital technologies to banking activities; prioritizing the development of banks following the digital banking model, in which digital payment is taken as a gateway to seamlessly connect with other banking services such as mobilization, lending, investment, insurance... and communication. convenient with external digital ecosystems to provide safe, convenient, personalized products and services at a reasonable cost and transparency.
Focusing on human resources, considering quality human resources as a decisive factor for success in bank digital transformation. Strengthening training and retraining, improving the quality of human resources, helping employees of the banking industry to be equipped with skills and develop capacity to adapt to the context of Industry 4.0.
Continue to strengthen communication, financial education, raise people's awareness and understanding about digital applications and notes to prevent and avoid risks when conducting transactions in the electronic environment.