17/12/2025
Dear Valued Subscribers,
I want to apologize for the ongoing delays in processing and activating your accounts. As your PLDT Sales Rep. I feel it's important for you to hear directly from me about what's happening.
I understand how frustrating these delays must be. I know many of you rely on our services for work, staying connected with family, and so much more. Believe me, we're just as frustrated as you are. Our IT team is working around the clock to fix the system upgrade issues that are affecting our services. We're throwing every resource we have at this to get things back on track as quickly as possible.
At PLDT, we always strive to provide you with seamless and reliable service. It’s truly disappointing when we fall short of that promise. Your patience and understanding during this time mean a lot to us. We value your trust and loyalty and are committed to making things right.
We'll keep you updated on our progress and will share more information as soon as it becomes available. In the meantime, please don't hesitate to reach out to our customer support team if you have any urgent concerns.
Thank you for sticking with us. We're doing everything we can to restore the quality of service you deserve.
Sincerely,
SHERELIZA A. MEJORADA
PLDT Sales
