13/10/2022
Looking forward to hire Junior IT Analyst for 6 months contractual role.
Required Experience: 0-1 year
Location: Karachi, Pakistan
Job Responsibilities:
Responding to IT issues; hardware maintenance, software, networking, etc. and implement remote remedies as required.
Provides effective interface with users, ensuring all diagnostic information is provided for error resolution and incident analysis
Guide customers through the problem-solving process, directing unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Ensure all tickets and configuration items are updated with the service management toolset.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Knowledge of the process and methods used to assure that the activities of service meet customer need
Local Break fix activities as assigned by the Service Desk
Delivery of support for any walk-up appointments (Tech Bar)
Warm handover from the Service Desk for Chat, phone support in local language
Hardware commissioning of new equipment, Imaging of returned, failed hardware
Local application, print and AV Support Plus, any additional identified onsite support duties
Interested candidates may apply at the given link latest by October 17 ,2022 or inbox resume
Country Pakistan Job Family Here at GfK, we strive to empower bold actions for sustainable growth. As a recognized global leader, we know how to innovate and push the boundaries to ensure both our clients and employees succeed, empowered by always-on intelligence. Currently in the latter stages of o...
