22/06/2022
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that the staff is well-organized and productive.
An excellent call center manager must be an organized, reliable, and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Responsibilities:ssss
Develop objectives for the call center's activities.
Assisting management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Taking on other tasks or projects to support employees, other managers, and call center operations.
A minimum of 4 years of management or supervisory experience in an inbound/outbound calling environment Experience in customer service is required.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with problem-solving ability.
Positive and patient.
Bachelor's or higher degree in a relevant discipline will be appreciated.
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
Employee Benefits:
Performance-Based Bonuses
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