03/06/2026
Want booked roofing jobs from your website? Stop using your chatbot as a contact form.
I checked 10 UK roofing company websites this week and clicked every chatbot i could find.
And almost all of them did the same thing:
"What's your name?"
"What's your email?"
"What's your phone number?"
That's it.
No questions about the roof.
No questions about how urgent the problem is.
No help.
Just a contact form with a chat bubble on top.
Here's what I didn't see:
❌ Is your roof leaking right now?
❌ Is it a flat roof or a pitched roof?
❌ Do you need someone this week?
A homeowner with a leaking roof doesn't want to fill out forms and wait for a callback.
They want to know one thing:
"Can you help me?"
A good chatbot should:
✅ Ask what the problem is
✅ Find out how urgent it is
✅ Ask a few simple questions
✅ Let the homeowner know they're in the right place
✅ Book a call automatically
That's it.
If your chatbot can't do that, there's a good chance that customer is calling another roofer instead.
How are you currently using the chatbot on your website?