12/09/2026
Picture the passenger, not the fleet, for a second. 🌨️
It’s raining. She’s called twice already. The first call rang out. The second got answered by someone who couldn’t confirm a pickup time.
She won’t call a third time. She’ll open an app instead, and the fleet loses a booking it never even knew it nearly lost.
Reliable phone booking isn’t a nice-to-have next to the apps. For a huge share of passengers, especially older customers and regulars, it’s still the only way they book. Lose that experience and you lose them quietly, one uncalled callback at a time. 📉
