22/04/2026
Your support team shouldnât be answering the same questions over and over.
They should focus on the ones that actually need a human.
HubSpotâs Customer Agent just got a major upgrade, and itâs changing how support, sales, and marketing teams handle conversations at scale.
In the example below, you can see how it works in practice.
A customer asks a product-related question, and the agent responds instantly, accurately, and with full context.
Whatâs new:
đŹ now automates your highest-volume channel: email
đ start with a percentage of conversations, not all-or-nothing
đ control when itâs active (nights, weekends, peak hours)
đď¸ review responses before sending for full control
The impact teams are seeing:
⢠up to 70â80% of email tickets resolved automatically
⢠25% increase in ticket resolution rates
⢠time-to-close reduced from 16+ hours to under 10
⢠some teams handling over 90% of chats with AI
What makes the difference?
Context.
Customer Agent doesnât just answer questions.
It uses your CRM data, past interactions, and customer history to respond like someone who actually knows your business.
And when a human steps in, they donât start from scratch.
You donât need a full overhaul.
It works alongside your team in HubSpot Help Desk, taking over repetitive conversations so your team can focus where it matters.
You can test it right now.
HubSpot offers 28 days of free access, no credits, no commitment.
Set it up. Define the scope. See what happens.
If youâre thinking about scaling support without scaling headcount, this is one of the fastest ways to do it.