01/30/2022
About the Company
Reputation Elevation provides digital marketing services to small businesses. Most of their clients are autism therapy providers in the US. Their core service offering is Facebook Ads lead generation coupled with marketing automation, as well as SEO, Google Ads, and LinkedIn Ads services.
Clients work with Reputation Elevation because they have a unique ability to help autism therapy companies grow quickly. They provide great support and training, and they have a thorough and comprehensive service offering. It’s no wonder that Reputation Elevation has a great track record of success. The company has also invested heavily in making new technology available to clients so they can get better results. In the last year, the company has almost doubled in revenue and it is growing even further.
Reputation Elevation has an environment of trust, honesty, dependability, open communication, and responsibility-taking with a total commitment to client results and satisfaction. The result of the work is not just the growth of their clients, it’s that kids get therapy and help they really need; it changes their lives for the better, forever.
About The Role
Reputation Elevation is expanding its team by onboarding a new Client Relationship Manager and Technical Assistant to help clients when they have technical difficulties with Go High Level, and to help out with various technical tasks including Go High Level, Wordpress, landing page builders, etc.
This role is all about giving clients a 5-star customer service experience, while helping out with various technical tasks that we need help with.
Within this role, you will:
• Onboard new clients and train them on our software system and process
• Build and maintain relationships with clients via Zoom, phone, chat, and email
• Keep records of clients interactions/comments/complaints
• Chat with our clients and help them deal with any technical difficulties they have using our software
• Handle Wordpress tasks and troubleshooting
• Use various other website builders, such as Duda.co
• Use landing page builders
• Help with Go High Level setup and troubleshooting
• Check over link building reports from vendors to ensure that they are accurate
• Optimize and improve processes
• Other duties assigned as necessary
The tools used to communicate and manage the workload include:
• Zoom & Google Chat
• Google Docs
• Trello
• Time Doctor
• Screencast-o-matic
Although some support will be provided to you once you join the company, experience and expertise are expected from the successful candidate. In your first weeks, you will have an opportunity to familiarize yourself with the business, Go High Level accounts, etc.
About You
We are looking for someone who is:
• Energetic
• Detail oriented
• Outgoing
• A multitasker
• Great at building relationships
• Able to see projects through to completion
• Able to remain calm when a client is unhappy
• Conversational, patient, and positive
• A team-oriented attitude and the ability to cooperate well with others
• Excellent attention to detail
• Dedication to making clients very happy and taking care of their needs
To excel at Reputation Elevation, you need to have:
• Ability to quickly learn to use new software programs
• Extensive website building and management experience
• Excellent written and spoken English skills
• Ability to communicate your thoughts and ideas clearly
• Great work ethic and a professional attitude
Benefits
What’s in it for you?
• Full-time role with 8 hours per day, 5 days a week
• Flexible schedule with mandatory overlap 2:00pm-4:30pm and 7:15pm-11:00pm Israel time
• Salary increases based on contribution
• Opportunities for career advancement
Requirements
• Native English speaker
• At least three years of extensive webmaster, website design, landing page, and marketing automation experience
• Excellent Wordpress skills
• Independent thinking
• Great communication skills
• Efficiency
• Attention to detail
• Reliability and timeliness
• Creativity
• Problem solving talent
• Strong written and verbal communication skills
Details
• Fulltime Job
• Work from home
APPLICATION INSTRUCTIONS
This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.
As part of the hiring process, please then expect the process to include:
1 - Filling in the application form
2 - Being invited to record a short video to introduce yourself
3 - Completing test tasks, if short-listed
4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role
Please fill out this form to start your application: https://form.jotform.com/210234833014442
