08/09/2024
Engaging with your customers has always been crucial, and replying to Google Business Profile reviews is a cornerstone of excellent customer service. Now, thanks to Google’s new emoji reactions, you can add a fun twist to your interactions! These emojis, combined with thoughtful written responses, create a more personal and engaging experience for your customers.
Here’s how to start spreading the emoji love:
1️⃣ Open the Google Maps app to access your Google Business Profile, and navigate to the Reviews tab.
2️⃣ Select a review to reply to, and tap “Press and hold to react.”
3️⃣ Choose your emoji from the small popover and tap on the one you want to use.
Just a heads-up: this update is currently only available on the Google Maps app on mobile and isn’t on desktop yet.
At eXtend Marketing Partners, we’re all about keeping you ahead of the curve. Need help optimizing your GBP? Contact us today, and let’s make your profile shine!