04/23/2025
🩺 The 2024 Edelman Trust Barometer Trust and Health Special Report highlights a critical truth: trust is a driving force behind public health engagement, and social media can be one of the most powerful vehicles to build or break it.
From a U.S. perspective, the data reveals that while trust in healthcare institutions has stabilized, there is still significant skepticism, especially around access, equity, and information sources.
What does this mean when developing a social media strategy?
✔ Trust must be earned through clarity, transparency, and consistency.
✔ Misinformation remains a significant barrier, indicating that brands, employers, and health leaders need to lead with education.
✔ Opportunities exist to bridge gaps by using social platforms to amplify credible voices, share patient-first content, and strengthen digital health literacy.
This report is a valuable resource for organizations looking to:
➡ Increase public confidence
➡ Expand health equity messaging
➡ Strengthen online presence through values-based, trustworthy content
The takeaway for communicators in healthcare sectors?
Social media is no longer a brand megaphone—it’s a health access point.