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SatisFacts

Name: SatisFacts
Address: El Segundo, CA, US
Telephone: +18666551490

The resident experience starts with employees. One name. One solution. Built to Listen, Engage, and Optimize.

As the leading multifamily survey and reputation partner, we provide actionable data and expert education to attract, understand, and retain customers, with proven reduction in vacancy, and increased NOI. Reimagining Reputation & Resident Experience – Meet LEO
LEO is the all-in-one platform from SatisFacts that empowers multifamily operators to manage feedback, reputation, SEO, marketing, and resident experience—on their terms.

09/03/2026

Is your management company’s brand reputation losing you leases? You might be surprised by the answer.

For years, a strong brand was a tool for attraction. But today, the game has changed. The 2025 SatisFacts Online Renter Study reveals a startling trend: over a third of renters will deliberately steer clear of a community simply because of the management company's reputation.

This means every interaction, from maintenance requests to fee transparency, shapes your brand perception. Are you protecting your brand effectively?

Read our latest article to see how operational excellence has become the new and essential brand strategy.

www.multifamilyinsiders.com/multifamily-blogs/beyond-the-logo-brand-as-a-liability-and-a-shield

09/02/2026

We are looking forward to attending this year's GAA Annual Meeting! We’re excited to learn and network with multifamily leaders and professionals from all across Georgia.

While you’re there, don’t miss your chance to meet with Casey Smallwood, our RVP of Sales Southeast, and chat about LEO, our all-in-one solution for improving and maintaining a positive, authentic resident experience and reputation. 🦁

Contact us to schedule a meeting with Casey: www.satisfacts.com/contact-us/. See you all in Tennessee!

08/25/2026

Think a perfect 5-star rating is the ultimate goal for your community? Think again.

Data from our 2025 SatisFacts Online Renter Study reveals that 62% of renters actually distrust platforms with only positive feedback because it can appear curated rather than authentic.

Our latest blog dives into why renters are searching for your negative reviews, how they spot canned responses, and why authentic reputation management is your most powerful leasing tool.

Read the full article: www.multifamilyinsiders.com/multifamily-blogs/the-digital-front-door-why-your-review-section-is-the-new-leasing-office-1

08/19/2026

Resident feedback is only valuable if you act on it.

When The Ardizzone Group (TAG) managed resident surveys in-house, aggregating feedback and identifying actionable insights could take weeks or even months, delaying solutions to resident concerns.

By partnering with SatisFacts, TAG gained real-time visibility into resident feedback across its 14 properties and more than 5,000 apartment homes. Using SatisFacts’ LEO All-In-One Solution, TAG has been able to identify issues earlier, respond faster, and strengthen resident communication.

The results have been significant: all TAG communities improved to ‘A’ ratings on ApartmentRatings.com, every community’s epIQ score rose above 4.5, and scores have remained consistently between 4.5 and 5.

To learn how TAG turned resident feedback into measurable improvements, read the full case study: www.satisfacts.com/satisfacts-exposes-new-actionable-resident-insights-for-the-ardizzone-group/.

08/18/2026

Are you still chasing a perfect 5-star rating? 🤔 Today’s renters are looking for something more valuable: authenticity.

A few honest reviews (and how you respond to them) can build more trust than a page of flawless ratings. In our latest blog, we explore how to turn resident feedback from a reputation tool into a powerful business strategy that boosts resident satisfaction and retention.

Discover why authentic resident feedback is more valuable than a five-star rating. Read more: www.multifamilyinsiders.com/multifamily-blogs/emerging-trends-in-resident-feedback

08/11/2026

📣 The August 2026 epIQ Top 100 Communities Report is out!

Highlights in the report:
⭐️ Top 100 communities nationwide. Let’s give a special shout out to the top 10 communities in August 2026!

👉 SunBlossom Cottages with Stone Mountain Properties
👉 The Westbriar with Stone Mountain Properties
👉 The Roe at Manayunk with Fidelity Management
👉 The Alcove at Alamo Heights with Apartment Service Management Company
👉 SunBlossom Gardens with Stone Mountain Properties
👉 Pines Of Palos Verdes with ASMC
👉 Elms Signal Hill Station with Legend Management Group
👉 Elms Odenton with Legend Management Group
👉 Cassie Gardens with WRH Realty Services, LLC
👉 Katie Manor with WRH Realty Services LLC

⭐️ 50 communities are still on an epIQ Hot Streak as of August 2026. Find out if you’re one of them!

⭐️ 11 communities made it into the epIQ Top 100 Communities for the first time in 2026. Let’s give an epIQ welcome to…

👉 Camino Real Apartments with Apartment Service Management Company
👉 Griffis Cheesman Park with Griffis Residential
👉 Vivace at Gateway Place with Thompson Michie Associates
👉 Courts of Madison with Grady Management, Inc.
👉 The Point at Doral with Pantzer Property Management
👉 Pointe Grand Panama City with Hillpointe
👉 Link Apartments 4th Street with Grubb Properties
👉 Link Apartments Manchester with Grubb Properties
👉 The Point at King of Prussia with Pantzer
👉 The Point at Green District with Pantzer
👉 Corner Park Apartments with Hankin Apartments

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report: www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-august-2026/

07/22/2026

The right resident feedback platform can make all the difference.

Trilogy Real Estate Group found this out firsthand after transitioning away from SatisFacts to a new platform. After the switch, they immediately saw a noticeable decline in resident sentiment, online reviews, and their epIQ ranking. The nosedive in their online reputation prompted them to quickly return to SatisFacts.

By returning to SatisFacts, Trilogy was able to successfully:
📉 Reverse the drop in their epIQ score, after plummeting from being in the top 10 of management companies to outside the top 50 in just 90 days.
🏆 Restore their online reputation and climb back to an impressive 90.40 epIQ score.
🤝 Hit the ground running with virtually no learning curve, re-engaging teams who already knew and trusted our platform.
🔄 Pinpoint issues at critical lifecycle moments—from a leasing interaction to move-in to maintenance—to proactively improve the resident journey.
📊 Replace guesswork with actionable data, empowering on-site teams to take ownership of their performance and drive continuous improvement.

Our latest case study details Trilogy’s decision to partner with SatisFacts again and how our platform’s lifecycle-based feedback helped them quickly restore resident sentiment and rebuild the performance they had worked so hard to establish. Read their full story in our latest Client Success Story: www.satisfacts.com/trilogy-restores-resident-sentiment-through-return-to-satisfacts/.

07/20/2026

We’re halfway through the year, and these communities aren't slowing down! 🏆 Let’s congratulate the epIQ Top Communities still on their A+ hot streak in 2026!

To consistently rank in the Top 100 communities out of nearly 20,000 on ApartmentRatings, they had to stay on top of their game in review ratings, review count, and management response every month so far this year. This is a truly epIQ achievement!

Huge congrats to the 53 communities that have maintained their epIQ Top Ranking in resident satisfaction since January 2026! 🎉

To find out the epIQ Top Management Companies & Communities in the July 2026 epIQ Biannual report and learn more about our epIQ tools and resources, download the full epIQ Index Biannual Report: https://www.satisfacts.com/epiq-index-biannual-report-july-2026/.

07/17/2026

Congratulations to the July 2026 epIQ Top 10 Management Companies with 2-14 communities! 🥳

⭐️ Stone Mountain Properties
⭐️ Regency Windsor Management
⭐️ Pillar Properties
⭐️ Hankin Apartments
⭐️ Perrel Management
⭐️ Liv Communities
⭐️ Rachuba
⭐️ Quintus Corporation
⭐️ The Mahaffey Company
⭐️ URP Management, LLC

To find out more about the July 2026 Top 50 Management Companies in each portfolio size, the Top 100 Communities, and learn about our epIQ tools and resources, download the epIQ Index Biannual Report: https://www.satisfacts.com/epiq-index-biannual-report-july-2026/.

07/16/2026

Congratulations to the July 2026 epIQ Top 10 Management Companies with 15-34 communities! 🥳

⭐️ Apartment Service Management Company
⭐️ Legend Management Group
⭐️ Leinbach Company
⭐️ Thompson Michie Associates
⭐️ Griffis Residential
⭐️ Van Metre Companies
⭐️ J.C. Hart Apartment Communities
⭐️ WAK Management
⭐️ FCI Residential
⭐️ Burns Management

To find out more about the July 2026 Top 50 Management Companies in each portfolio size, the Top 100 Communities, and learn about our epIQ tools and resources, download the epIQ Index Biannual Report: https://www.satisfacts.com/epiq-index-biannual-report-july-2026/.

Address

El Segundo, CA

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18666551490

Website

https://www.satisfacts.com/

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