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SatisFacts

Name: SatisFacts
Address: El Segundo, CA, US
Telephone: +18666551490

The resident experience starts with employees. One name. One solution. Built to Listen, Engage, and Optimize.

As the leading multifamily survey and reputation partner, we provide actionable data and expert education to attract, understand, and retain customers, with proven reduction in vacancy, and increased NOI. Reimagining Reputation & Resident Experience – Meet LEO
LEO is the all-in-one platform from SatisFacts that empowers multifamily operators to manage feedback, reputation, SEO, marketing, and resident experience—on their terms.

05/19/2026

As renter behavior evolves in today’s day and age, multifamily marketing is shifting away from polished messaging and toward authenticity, transparency, and renter-led curation.

Drawing from the SatisFacts Online Renter Study, our latest article explores how AI search, reviews, social platforms, and user-generated content are reshaping the apartment search journey, and why trust and transparency now matter more than ever.

Read “The New Renter Roadmap: Authenticity Wins Every Time” to learn more about the authentic building blocks that empower renters in their search.

🔗 www.multifamilyinsiders.com/multifamily-blogs/the-new-renter-roadmap-authenticity-wins-every-time-1

05/14/2026

We had the pleasure of presenting the 2025 SatisFacts Resident Satisfaction Company Award to our client, Jones & Jones Communities! 🏆✨

Our RVP of Sales, Hugo Silva, stopped by to deliver lunch to the team and personally present them with their well-deserved award in recognition of their outstanding commitment to resident satisfaction.

Jones & Jones Communities earned this achievement with an impressive average company survey score of 4.45/5 — a testament to the care, service, and resident experience they consistently provide across their communities.

Congratulations to the entire Jones & Jones Communities team on this incredible accomplishment! 👏

05/13/2026

📣 The May 2026 epIQ Top 100 Communities Report is out!

What's new?
🔥 65 communities are still on an epIQ Hot Streak as of the May 2026 epIQ Nationwide Communities Report. Find out if you're one of them!

🥳 Congratulations to the Top 3 epIQ Hot Streak Communities!
🔥 Sunblossom Cottages with Stone Mountain Properties
🔥 The Westbriar Apartments with Stone Mountain Properties
🔥 SunBlossom Gardens with Stone Mountain Properties

4️⃣ communities made it into the epIQ Top 100 Communities for the first time in 2026 this month. Let's give an epIQ Welcome to...
👉 Highlands Creek Apartments with Apartment Service Management Company
👉 Hawkins Apartments with Arqline
👉 Crown Woods & Village at Crown Woods with Leinbach Company
👉 Autumn Breeze Apartments with WAK Management Management

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report: www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-may-2026/

05/12/2026

For Rachuba, a family-owned property management firm in Maryland, resident surveys were only as good as the data behind them. After years of industry-wide survey practices that produced inflated, unreliable feedback, Rachuba turned to SatisFacts to get the authentic, actionable resident insights they needed.

By partnering with SatisFacts & ApartmentRatings, they have been able to successfully:
🔎 Uncover operational gaps that polished, incentivized reviews would have never revealed
📈 Improve maintenance satisfaction ratings from 4.1 to 4.9 in a single quarter
🏆 Rank as high as No. 5 among top companies nationally for resident satisfaction, competing toe-to-toe with the industry's largest operators
🔄 Deploy surveys at every key lease lifecycle touch point to stay ahead of renewals, work orders, and move-outs
🙌 Tie resident feedback directly to team performance and recognition, fueling a culture of service excellence

Read their full story in our latest Client Success Story: www.satisfacts.com/satisfacts-supplies-rachuba-with-actionable-survey-data/

05/11/2026

We're so excited to be at this year's NJAA Conference & Expo! Meet our RVP of Sales, Diane Van Lear, at Booth 113 and chat about LEO, our all-in-one solution for improving and maintaining a positive, authentic resident experience and reputation! 🦁

Built to Listen to your residents, Engage with purpose, and Optimize your reputation, LEO helps multifamily teams enhance their portfolios and drive bottom-line growth.

Don’t miss your chance to learn more about LEO with Diane in Atlantic City!

05/08/2026

We had the honor of presenting the 2025 SatisFacts Resident Satisfaction Award to our client, Willow Bridge, presented by our RVP of Sales Gen Martin! 🏆✨

As a valued LEO client, Willow Bridge is laser-focused on delivering an exceptional customer experience, and the results speak for themselves. All 19 communities across their portfolio currently hold an A or A+ epIQ Score, a true reflection of their commitment to resident satisfaction and reputation excellence.

Congratulations to the entire Willow Bridge team on this incredible accomplishment! 👏

Want to elevate your portfolio and achieve results like these? Connect with us today to learn how LEO, our all-in-one resident experience and reputation solution, helps multifamily teams enhance their portfolios and drive stronger performance.

Contact us to schedule a demo: https://www.satisfacts.com/contact-us/

05/05/2026

We're excited to announce the latest feature enhancement within Exchange, our reputation management platform: Scheduled Reporting! This new feature is designed to help our multifamily partners access the insights they need, exactly when they need them.

With Scheduled Reporting, any report available for export in Exchange can now be scheduled for automatic delivery straight to your inbox, making it easier than ever to stay on top of your communities’ performance data!

Check out the full Product Announcement to learn more about Scheduled Reporting: www.satisfacts.com/product-announcement-scheduled-reporting-in-exchange/

04/22/2026

We are looking forward to making waves at AIM (May 3-6)! 🌊

Meet with our expert team, Jeff Proebstle and Jill Soucy, to see how LEO is transforming the way multifamily teams manage resident experience and reputation — all in one seamless solution.

With 20+ powerful tools built into a single platform, LEO empowers your team to:

👂 Listen with intent: Learn what matters most to your residents.
🗣️ Engage with purpose: Show up consistently for your community.
🚀 Optimize your reputation: Turn feedback into bottom-line growth.

Curious to see LEO in action? Schedule your demo with Jeff and Jill:
👉 https://www.satisfacts.com/contact-us/

See you in Huntington Beach! 🏝️

04/21/2026

TAA ONE was a huge success and we are still riding the momentum from everything that happened in Fort Worth! 🤠

🏆 One of our favorite moments was presenting the SatisFacts 2025 Resident Satisfaction Award to two incredibly deserving clients — W3 Luxury Living and Leasington! Celebrating teams that go above and beyond for their residents is what it’s all about, and we couldn’t be prouder to recognize their achievements. Congratulations to both teams — you've earned it!

🦁 We loved sharing how LEO is helping operators turn resident feedback into real impact. If we missed you at the conference, be sure to check out SatisFacts.com to learn more about LEO.

😊 And of course, nothing beats the energy of seeing familiar faces and meeting new ones—at sessions, events, and everywhere in between. TAA ONE never disappoints when it comes to big ideas and great conversations that get us excited about the future of multifamily.

04/20/2026

The multifamily industry has a metrics problem, and it's costing operators more than they realize.

In multifamily, the obsession with five-star scores has quietly replaced something far more valuable: honest resident feedback. When operators shift their focus from chasing perfection to building a culture of continuous listening — across every touchpoint from move-in to renewal — they turn feedback into actionable insights that drive renewals, reduce marketing spend, and increase ROI.

Read our latest piece in Multifamily Insider to learn why authentic resident voices drive more ROI than any star rating ever could.

https://www.multifamilyinsiders.com/multifamily-blogs/why-residents-voices-are-your-best-renewal-asset-1

04/14/2026

📣 The April 2026 epIQ Top 100 Communities Report is out!

What's new?
🔥 71 communities are on an epIQ Hot Streak as of the April 2026 epIQ Nationwide Communities Report. Find out if you're one of them!

🥳 Congratulations to the Top 3 epIQ Hot Streak Communities!
🔥 SunBlossom Cottages with Stone Mountain Properties
🔥 The Westbriar Apartments with Stone Mountain Properties
🔥 SunBlossom Gardens with Stone Mountain Properties

🔟 communities made it into the epIQ Top 100 Communities for the first time in 2026 this month. Let's give an epIQ Welcome to...
👉 Melissa Grove with WRH Realty Services, LLCC
👉 Auburn Townhomes with Heartland Realty Investors
👉 Lofts at Monroe with WRH Realty Services, LLC
👉 Liv Northgate with Liv Communities
👉 Crescent Ridge Apartments with Thompson Michie Associates
👉 Sunlake Apartments with Regency Windsor Management
👉 Schuyler Commons with Burns Management
👉 HUBBARD221 with Draper and Kramer, Incorporated
👉 The Vineyards at Trophy Club with Apartment Service Management Company
👉 Heather Ridge Apartments with Pantzer Property Management

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report - www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-april-2026/

Address

El Segundo, CA

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18666551490

Website

https://www.satisfacts.com/

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