09/10/2026
Every company has a gap: the space between how they see themselves and how they’re actually seen.
The only way to bridge it is to identify what’s most true about the company — the trait customers already feel, even if the company hasn’t articulated it yet.
In my Insights post, I break down the two lenses and explain how “the gap” can be resolved.
The Real Starting Point of Identity Design https://www.maxhancock.co/post/the-real-starting-point-of-identity-design