28/08/2026
You send a text. A few seconds later, the three little dots appear. 💬 Someone's typing. Then they disappear. Now you want to know what happened. Did they get distracted? Change their mind? 😕
It's funny how much information we've learned to expect from three little dots that didn't even exist for most of our lives. That's how quickly "normal" changes.
Here's the thing: the businesses shaping your customers' expectations may have nothing to do with your industry. FedEx taught people to watch a package move across the country. Uber let us watch a car drive toward us on a map. Each experience teaches customers what businesses are capable of - and they carry those expectations into their next interaction, including with you.
In this week's post, we look at why your industry doesn't set the standard, and how paying attention to what you notice as a customer can reveal simple ways to improve your own experience. ⬇️
Read it here: https://jasonhunterdesign.com/who-is-training-your-customers/