07/14/2025
She's Out $9k After Using Timeshare Exit Firm & Still Bound to Property
A Draper woman alleges she remains tied to a timeshare she tried to relinquish, despite having paid a timeshare exit company $9,000. Shirley England purchased an interest in a Hawaiian timeshare but grew financially strapped and sought help from Legal Consulting Inc., a company that appeared to offer guaranteed exits.
England said she was drawn in by the firm’s promise of a full refund and its purported A+ accreditation from the Better Business Bureau. Nearly two years later, she still owns the property and has received no refund, despite repeated attempts to contact the company. Attempts to mail her cancellation requests were returned as “unable to verify,” and the company has failed to respond.
A check of the BBB’s records reveals that Legal Consulting Inc. is not accredited and holds an F rating. The bureau has cautioned the firm to remove misleading promotional claims or risk further action.
Timeshare contracts, legal experts say, often constitute “non‑cancellable lifetime obligations,” with annual maintenance fees that typically rise by about 5%. These contracts can carry what are known as perpetuity clauses, which transfer financial liability to heirs after an owner passes away.
Estate attorney Britten Hepworth explained that although heirs are not legally required to assume these agreements, they must sign disclaimers with probate courts to avoid inheriting obligations. As a result, experts often recommend owners “give away” the timeshare before death rather than risk passing it on to family.
Utah’s Division of Consumer Protection has confirmed it will investigate England’s case and advises anyone caught in a similar situation to file complaints. However, if a company has vanished, recovering funds can be extremely difficult.
Shirley England is not alone in her frustration of owning a timeshare she seemingly can't unload. According to the National Association of Attorneys General, timeshare contracts create a
