29/07/2026
Creating clarity around a critical mission.
Montana DPHH’S Adult Protective Services (APS) has a critical mission: protect older adults and adults with disabilities from abuse, neglect, and exploitation. With a small team serving communities across Montana, scaling public education and partner training became increasingly difficult. Inconsistent branding, hard-to-find resources, and confusion with other state agencies made it difficult to build awareness and empower people to recognize and report abuse.
Enter SOVRN.
We refreshed their brand, created distinguishable and informative materials, and developed educational videos that helped make partner training more efficient. The result?
- Clearer, consistent communication
- Stronger partner network
- Reduced staff burden
- An effective training strategy that has caught national interest
Public agencies face a unique challenge. They’re not selling products. They’re selling trust. They’re helping communities understand these services that impact their lives, and the lives of those they love.
This is the work SOVRN is built for. Connecting with people. Communicating needs.
That’s the kind of work we love doing. Read the full case study to learn more—https://thesovrn.com/projects/montana-dphhs-adult-protective-services-public-outreach/