04/05/2026
Patient expectations have evolved. Convenience, accessibility, and digital touchpoints now play a significant role in how patients choose—and stay with—a practice. Read the full article in Dentistry Today.
https://www.dentistrytoday.com/friction-vs-digital-convenience-the-silent-killer-of-patient-loyalty/
Written by: Xaña Winans I’ve spent 25 years in dental marketing, and if there’s one shift that has quietly—but aggressively—reshaped patient behavior, it’s this: Your patients are no longer comparing you to the dentist down the street. They’re comparing you to Uber, Amazon, and OpenTabl...