Cruz Control Solutions

07/23/2021

This saying is probably as old as time - it’s not what we say but how we say it. You want to sound better on the phone: 1. Hydrate 2. Sit up straight 3. Smile while dialing Use your work phone to call your cell and leave a message. Wait at least 30 minutes before listening. Save it. Do this Monday...

07/21/2021

07/21/2021

“Will you come train my salespeople, yes only after I train your leaders first. I’m not going to take live eggs and stick them under dead chickens and wonder why they don’t hatch.”

Dave Anderson

06/21/2021

The gem cannot be polished without friction, nor man perfected without trials.

06/07/2021

I know many leaders whom have ventured to Tampa for the Digital Dealer Expo going on this week. I'm super excited to see and hear many new ideas and concepts as well as what tools are being offered as "innovative" I'm sure virtual bdc and virtual sales will be a topic. Regardless of what you are going for, make sure you have a strategy in place to execute the ideas. Most ideas taken usually wind up forgotten within weeks due to poor ex*****on. Let me know how I can help you execute what you want done.
https://www.cruzcontrolsolutions.com/

06/04/2021

https://www.cruzcontrolsolutions.com/post/what-now-what-s-the-plan-before-after-training

Contact me for a complimentary audit of your templates and processes. 347.769.7695

How much per vehicle was spent on training? I don’t know the exact answer, but I know in some dealerships it's not much. In some, it's a lot. Anybody who can give me an average on what is spent on Automotive training and consultants yearly, please shoot me a text and give me the stats @ 347-769-76...

06/04/2021

Contact me for a complimentary audit of your templates and processes. 347.769.7695

How much per vehicle was spent on training? I don’t know the exact answer, but I know in some dealerships it's not much. In some, it's a lot. Anybody who can give me an average on what is spent on Automotive training and consultants yearly, please shoot me a text and give me the stats @ 347-769-76...

05/26/2021

Are you guilty of this? If not, what do you do differently?

The majority of automotive dealers are far more concerned with their advertising and marketing than their people. That may sound harsh but it’s true. Many dealers talk about caring about their employees, but do you really care about them if you are not giving them a chance to succeed? It may be th...

05/23/2021

What's the new normal in your BDC and store ?

What do you call one of the most important departments of your organization? Do you call it the BDC ( Business Development Center) or perhaps the Internet Department? Some are called CRC (Customer Relation Center) Whatever you choose to call it, year in and year out, it sadly becomes the Dump Center...

05/22/2021

Have you ever been in a middle of a conversation with your friends or family and find yourself saying " I hate when people are rude" or " I hate being hung up on" or describing any experience with a rude person. We have all been there. Rudeness is nothing new. It is a part of human nature. The Athen...