04/08/2021
transformation is the bu😴word du jour on every forward-thinking company’s lips. A host of tools and agencies have sprung up to try to from this need.
A great deal of attention is currently being given to digital pricing 🤑 tools. Bain, PwC, McKinsey - all have recently aired their thoughts on the importance of a digital price transformation to stay competitive in the current climate. It’s asserted that adopting correct tools, and then using those tools optimally can generally lead to a 2-7% increase in . All fine and good.
Increasingly popular as this attitude is - marginal gain through computative efficiency - it highlights certain fundamental failures of imagination🤔. Large companies can perhaps afford to take this approach (though whether it is impotimal is highly questionable). However, for the -led SME, this kind of thinking is death.
There is a simple reason for this. Any pricing that has at its 💜 marginal price advantage has inherent in it a belief that the service or product itself is and must always be fundamentally commoditised.
For the -led SME, a different set of first principles is required to survive and thrive. Refusing to be commoditised is the only way to avoid a race 🏃♂️ to the bottom. Small improvements in gross are desirable where they come, of course, but if your business sells a commoditised or , the chances are you are only staving off the inevitable, and delaying the date of your ultimate demise.
Instead, the entrepreneur-led business should adopt a , , and strategy that puts it firmly in a category of one🥇. If you accept that you are one of many, you force your customer to compare apples with apples. As soon as this happens, you have become commoditised, and you must compete on .
Perhaps counterintuitively, the importance of rejecting commoditisation is especially important in a tough . Even in a recession, is still abundant, despite what you might believe if you read the . Protecting through differentiation, not driving at all costs through price competition, is the right approach for savvy entrepreneurs.