08/05/2022
Have you solicited your audience/customers/clients/constituents for feedback recently?
Some element of audience research is almost always a component of my strategy engagements. Why, you ask? It's a critical piece of providing a customer-centric experience, regardless of your business, industry, commercial status, etc.
✔Qualitative data - testimonials, real-time feedback that you can take action upon.
✔Quantitative data - numbers, trends, analytics, statistics that you can use to set benchmarks, goals, and inform Board members/other governing bodies
✔Customer/client service - by asking your customers and clients for feedback, it shows you care about their experiences
✔Internal buy-in - gaining support for marketing initiatives and resources for marketing is not always easy; showing research can provide justification for your asks
✔CYA Data-driven decision making - making a decision in a vacuum and/or based on what you think may be successful if you are lucky; if you have data to back up your decisions, you are making them for good reasons
✔Facts - when you know where your audience is, how they engage, and what their behaviors are, you can better reach them with your messaging
Audience research does not have to be a multi-month, multi-pronged process. Depending on the size of your upcoming projects (and budget), you can customize a research process that is right-sized for your needs.
Ready for some conversation around research?