Coyle Hospitality Group

12/23/2020

https://www.coylehospitality.com/restaurants-bars-diners-clubs/three-cheers-for-three-martini-lunches/

I like the Business Meal Tax write-off in the new stimulus package passed by Congress. Why? Because it is what it says it is….Stimulus. Roughly 70% of the

09/15/2020

https://www.coylehospitality.com/blog/dont-quarantine-your-brand/

Is it time to restart your quality assurance program? We get it—times are tough. You've likely put non-essential services on pause. But as we near the sixth

09/03/2020

During these stressful days, many people are turning to cannabis dispensaries for the very first time. There are a lot of things the booming industry can learn from top hospitality players.

Cannabis dispensaries have a lot to learn regarding the guest experience and customer journey from the hospitality industry.

07/08/2020

https://www.einnews.com/pr_news/521192984/hospitality-thought-leaders-launch-traveler-listening-post

06/01/2020

As restaurants begin to reopen, Big 7 Travel asked expert Jim Coyle his thoughts on the safest and best ways to get your business back on track.

Big 7 Travel talks to industry experts from around the world. They give invaluable advice on how to reopen your restaurant during Covid-19,

05/27/2020

Jim Coyle talks restaurant cleanliness and regaining customer trust.

Travel and leisure companies planning and hoping for the return of business are working to make sure customers feel safe.

05/20/2020

Listen to the future of hotels from Jim Coyle

Hotels have been devastated by the pandemic. To survive, they are adapting with extra-deep cleaning and contactless interactions. And it may mean rooms with no notepads and pens — and no minibars.

05/19/2020

Coyle Hospitality Group -- whose typical business is employing independent contractors known as mystery shoppers to rate customer service -- now plans to hire several thousand “social distancing ambassadors” over the next few months, said President Jim Coyle. Those workers will visit businesses such as hotels and restaurants to review standards for safety measures such as distancing and wearing masks and gloves.

Thermal scanners in Utah and Maryland. Contact tracers in San Francisco. Decontamination technicians in Miami. Meet the people needed to keep the post-Covid economy running.

04/27/2020

To all evaluators in Asia: We are seeking photos of restaurants, cafes, and other dining establishments currently open for business. Please click the link below--it just takes two minutes!.

http://sgiz.mobi/s3/Restaurant-Re-opening-Survey

04/21/2020

https://www.issuewire.com/independent-restaurants-adapting-and-winning-at-the-curbside-1664507380184011

Independent Restaurants Adapting and Winning at the Curbside - IssueWire

03/20/2020

The Coyle Team wishes the best for everyone’s health and safety during these times. If you are a restaurateur feeling a bit lost at the moment, please know you are not alone. Click the link in our bio to read up on Restaurant Best Practices for Curbside Pick-up in a COVID-19 Climate.

03/05/2020

Best Examples of Customer Experience: Nordstrom’s success is largely due to their focus on the customer and bridging the digital and physical gap in CX https://www.business2community.com/customer-experience/the-best-customer-experience-examples-in-retail-shopping-02274045 Nordstrom

“The way we think about this [customer experience] is that it’s not just about customer satisfaction. We live in an…