Coyle Hospitality Group

Coyle Hospitality Group Coyle Hospitality Group provides worldwide mystery shopping and brand quality assurance services.

We help hospitality, retail, and service brands measure customer experience, evaluate brand standards, and gain objective insights to improve consistency.

09/03/2020

During these stressful days, many people are turning to cannabis dispensaries for the very first time. There are a lot of things the booming industry can learn from top hospitality players.

Cannabis dispensaries have a lot to learn regarding the guest experience and customer journey from the hospitality industry.

As restaurants begin to reopen, Big 7 Travel asked expert Jim Coyle his thoughts on the safest and best ways to get your...
06/01/2020

As restaurants begin to reopen, Big 7 Travel asked expert Jim Coyle his thoughts on the safest and best ways to get your business back on track.

Big 7 Travel talks to industry experts from around the world. They give invaluable advice on how to reopen your restaurant during Covid-19,

Jim Coyle talks restaurant cleanliness and regaining customer trust.
05/27/2020

Jim Coyle talks restaurant cleanliness and regaining customer trust.

Travel and leisure companies planning and hoping for the return of business are working to make sure customers feel safe.

Listen to the future of hotels from Jim Coyle
05/20/2020

Listen to the future of hotels from Jim Coyle

Hotels have been devastated by the pandemic. To survive, they are adapting with extra-deep cleaning and contactless interactions. And it may mean rooms with no notepads and pens — and no minibars.

Coyle Hospitality Group -- whose typical business is employing independent contractors known as mystery shoppers to rate...
05/19/2020

Coyle Hospitality Group -- whose typical business is employing independent contractors known as mystery shoppers to rate customer service -- now plans to hire several thousand “social distancing ambassadors” over the next few months, said President Jim Coyle. Those workers will visit businesses such as hotels and restaurants to review standards for safety measures such as distancing and wearing masks and gloves.

Thermal scanners in Utah and Maryland. Contact tracers in San Francisco. Decontamination technicians in Miami. Meet the people needed to keep the post-Covid economy running.

04/27/2020

To all evaluators in Asia: We are seeking photos of restaurants, cafes, and other dining establishments currently open for business. Please click the link below--it just takes two minutes!.

http://sgiz.mobi/s3/Restaurant-Re-opening-Survey

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New York, NY

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