09/07/2026
A quick 5-minute exercise:
Open your website, Instagram profile, or wherever most people first discover your business.
Set a timer for 30 seconds and ask yourself:
• Do I immediately understand who this business helps?
• Is it obvious what they actually do?
• Would I feel confident taking the next step?
• Where did I hesitate or have questions?
Once you’ve done it yourself, ask a friend, colleague, or someone who isn’t familiar with your business to do the exact same exercise. Don’t explain anything beforehand, just watch where they pause, what questions they ask, or what they miss.
Those moments are incredibly valuable. They’re often the same moments where potential clients quietly decide to leave.
You don’t need to fix everything at once. Start with the biggest point of hesitation, then repeat the exercise in a few weeks.