06/04/2026
Most brands don’t need more dashboards.
They need better questions.
After 25+ years helping brands manage, optimize, and make sense of hundreds of millions in marketing-driven revenue and media investment across DTC, B2B, SaaS, retail, wellness, and high-growth brands, one pattern keeps showing up:
Most teams aren’t lacking data.
They’re missing the right growth signals.
ROAS and CPA are important, but they only tell part of the story. If you want to build scalable omnichannel growth, you need to look deeper.
Here are the 3 KPIs you should be obsessing over this quarter:
1. Customer Acquisition Cost to Lifetime Value (CAC:LTV): Are you actually making money on the customers you acquire over time, or just breaking even on the first sale?
2. Time to Second Purchase: This is the ultimate indicator of your lifecycle and retention strategy. If they don't buy again quickly, your onboarding is broken.
3. Channel Contribution Margin: Stop looking at blended ROAS. Understand exactly how much profit each specific channel is driving after variable costs.
Building actionable growth insights starts with the right data.
What is the one metric your team struggles to track accurately?