08/26/2026
The First Things to Check When Your Ad Account Gets Disabled
When an ad account is disabled, the initial feeling is often confusion. But instead of panicking, follow these steps to identify the cause:
➖ Account Quality: The Notification in Ads Manager usually shows a reason code. In fact, up to 70% of cases can be traced from this clue.
➖ Payment & Billing: Check pending charges, failed payments, and the Spending Limit. A recent report indicated about 1/6 of disabled accounts were due to billing errors rather than creative issues.
➖ People & Roles: Don’t skip reviewing newly added roles. If someone unusual was added to the BM, that may be the risk source.
➖ Active Sessions: Strange IPs or logins from unusual devices are important signals.
➖ Recent Changes: Within the last 72 hours, check for changes to campaigns, creatives, or payment methods.
Important: save all data (screenshots, Ad Account History export, creatives, landing pages). When appealing, this evidence will help prove the account was operating legitimately.
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