09/10/2019
Communication Skills are the Golden Ticket
Why are Communication Skills So Scarce & So Coveted?
With many years of teaching and coaching communication skills – public speaking, writing, speech writing - behind me, I am still surprised by the way many top performers avoid working on the skills that are most likely to allow them to move to the highest levels of their organizations. This has held true across many fields; in large and small organizations, public and private.
The primary reason, of course, is that studies show that most people fear public speaking almost more than death, and writing skills have continued a downward spiral in the workspace for decades. This has only intensified with the introduction of email and social media.
What Are the Facts on This?
Countless business studies have shown that effective communication is among the most coveted of the “soft skills” employers look for. Also, poor communication by managers has been cited as one of the most common reasons for failure. When we think of the most inspiration and motivational business and organizational leaders, they are almost without exception powerful communicators. This ability extends to success leading teams where it also impacts ability to meet goals and maintain a safe and fair work environment. The ability to communicate in all directions – throughout the organization and to external audiences – reflects well on the organization and builds success.
Organizations have much to gain from excellent communicators, and much to lose from poor ones. The good news is that effective communication can be learned and incentivized.
I’m Convinced – How Can I Get Started?
So how can you distinguish yourself and get noticed by those who will promote or hire you?
First, assess your skills in each area of communication, interpersonal, writing, public speaking, etc. Second, make a plan to improve. When it comes to both speaking and writing, practice makes perfect, but some training is helpful, too. If you are a manager, providing training to your team in these areas can bring many benefits. Finally, if you are in a leadership role, work with HR to make 360-degree Communication Skills part of employee evaluations & promotions. When employees know that their own success, along with that of the organization, is tied to effective communication, you will see improvement.
Christina Ragsdale, MA, APR, is a communication and public relations consultant who has successfully built and reorganized communication departments and systems in large organizations. Along with typical public relations services, she provide planning and training to build communication competency in your organization. View her profile on LinkedIn or contact her at 916-320-1177.