11/27/2020
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Sacramento, CA
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It is the mission of ViaBPO Call Center to provide clients with top quality call center. Our office is located in Folsom California, USA. Our Contact Call center operations is manage in Cebu, Central Philippines. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have dedicated and well trained representatives/associates of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner. Whatever a client's customer relations goals are: Generate sales leads thru making outbound calls, quantifying sales leads, market research, or general information requests, ViaBPO has the people with the expertise to professionally service those needs. Our business goal is to work towards becoming one of the leading call center in the whole of Central Philippines and in the nearest future compete with the leaders in the industry in the global stage. We are not ignorant of the fact that building a standard and world class call center from the scratch requires huge capital base which is why we have perfect plans for steady flow of cash from our business. We can confidently say that we have a robust financial standing and we are ready to take on any challenge that we encounter in the industry. We are well – staffed and well – equipped to run a 24 hours a day and 7 days a week call center with a well – planned shift system. We will ensure that all our employees are selected from a pool of qualified and customer centric people in and around Cebu, Central Philippines and also from any part of the Cebu Metropolis. We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with other players.
The Services ViaBPO call center offers a wide range of call center service including both inbound and outbound calls. The most common needs you’re your offshoring/outsourcing needs that we can fulfill are: · Generate sales leads thru making outbound calls. · Set appointments · Market research · Surveys (including Customer Satisfaction and political surveys) · Travel Cruise Bookings · Other transactional back office needs ViaBPO call center is not a telemarketing company, we do not create the marketing campaigns for our clients.
Keys to Success ViaBPO call center keys to long-term survivability and profitability are: · Create long-term contracts that demand constant monitoring or on-call services. · Keeping close contact with clients and establishing a well-functioning long-term relationship with them to generate repeat business and obtain a top notch reputation. Establish a comprehensive service experience for our clients that includes consultation, progress reports and post-program feedback.