09/23/2026
Most owners running Google Ads don't know this: the number on your ads might stop being yours.
Google's free forwarding numbers stay connected to your business for 60 days per caller. Customer calls again on day 45, the clock resets. But if 60 days pass quiet, the connection breaks and the number goes back into Google's pool, where it gets assigned to another business running ads.
A homeowner gets a furnace tune-up in October and saves the number. Furnace dies in February. They call the saved contact and a different company answers.
And it's not just repeat calls. Referrals travel by saved number. "Call the guys we used, here's their number." On day 61, the neighbor dialing it reaches whoever holds it now.
There's a second problem. Forwarding numbers only track calls from ads. The customer who found you on Maps or organic search? Never measured at all.
You'll never see any of this happen. No report, no missed call, nothing. Customers just quietly stop coming back.
Dedicated tracking numbers are yours and stay yours. They track every source that makes the phone ring. That's not an upgrade. That's the floor.