Strikedeck

06/08/2021

We are thrilled to announce that Strikedeck Radio is turning 100! It’s been an amazing journey and we want to celebrate with you.

Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.

Register now and qualify for exciting giveaways!

Register here: https://bit.ly/3xi7ouT

05/24/2021

It’s been an amazing journey and we have had the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry!

We want to thank you for the support and appreciation all these years! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned...

It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciat

05/04/2021

Vincent Manlapaz, in an interview with Nate Brown, Chief Experience Officer at Officium Labs, Co-Founder of CX Accelerator discusses why CX has become the cornerstone of a customer’s growth, success, and loyalty.

Why Has CX Become the Cornerstone of Customer’s Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part1) by Vincent Manlapaz | May 4, 2021 | Customer SuccessCustomers are now more educated, have more options, and can easily switch to another ...

04/27/2021

Vincent Manlapaz, in an interview with Kristi Faltorusso, Founder of CS Real Simple talks about the keys to improving customer satisfaction and making them loyal to our business.

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about the keys to improving customer satisfaction and making them loyal to our business.

04/20/2021

Vincent Manlapaz, in an interview with Kristi Faltorusso, Founder of CS Real Simple talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.

04/13/2021

Vincent Manlapaz, in an interview with Anita Toth, Chief Churn Crusher talks about how businesses can avoid painful pitfalls that will cost them more time and money.



https://bit.ly/3uQHhtp

04/09/2021

Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches.

https://bit.ly/3d1loBQ

03/25/2021

Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.



https://bit.ly/3u7o6eT

03/16/2021

Vincent Manlapaz, in an interview with Ronni Gaun, Top 100 Cs Strategist in 2020 talks about the lessons she learned during this time and what she thinks helps serve customers effectively.

Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively.

03/11/2021

Kristen Hayer in conversation with Heather Matthews, Managing Director and Head of Core Platforms at Agio talks about the tactics she has used to instill strong communication skills across her team.



https://bit.ly/38rO58c

03/09/2021

Vincent Manlapaz, in an interview with Josh Zamora, Director of Customer Success at ServiceNow shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?

Vincent Manlapaz, in an interview with Josh Zamora shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?

03/03/2021

Get front row seats to the Customer Success event of the year! This is your chance to network with 1800+ professionals, learn the latest and greatest in Customer Success and walk away with exciting giveaways from Medallia Strikedeck and our sponsors!

See you there!