04/24/2026
Always watch the gap!
I launched an affordable email copywriting service geared toward SMBs and startups. Then, I made a big discovery.
I thought my ideal customers were direct customers who needed help.
It turned out that my true ideal customers were other marketing agencies that needed white-label email copywriting services to meet demand.
Here’s what I see:
If you believe that you have a sense of who your ideal customers are, but you tend to have trouble converting, then one of two things is broken:
1) your original assessment of your ideal customers might be incorrect
2) there’s a break in how you are communicating the value of your product
The key to solving these challenges is intentionality.
When you are intentional about periodically assessing who you thought your ideal customers were and identifying the current leaks in your conversion process, you are more likely to see the gaps.
Don’t just stick to your original idea of your ideal customer.
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Startup survey data credit: Slush