22/09/2026
Stand at any conference booth long enough and you’ll hear the same pitch, word for word, from three different companies.
➡️Excellent customer service.
➡️A stellar experience.
➡️Clients first.
Three booths, three sentences, zero difference.
Customer service is what brings customers back.
It’s not what sets you apart and attracts them in the first place.
Here’s a study that explains why:
⬇️
Hinge Research Institute asked firms to name their competitors.
Then they asked those firms’ own clients who else they’d considered before hiring. The lists barely matched.
Firms only knew 1 out of every 4 companies they were actually being compared to.
If you’re trying to grow, or trying to break into a new market, this can be a problem.
You’re not just competing with the firm you know about.
You’re competing with three more you’ve never heard of, and sounding just like them.
The 10-Minute Authority Gap Assessment shows you where you blend in and where you stand out.
➡️Twenty questions.
➡️One score.
➡️Ten minutes.
Download the 10-Minute Authority Gap Assessment.
*Source: Hinge Research Institute, “Are Your Competitors Flying Under the Radar?”
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