16/03/2026
How to Respond to Negative Google Reviews – Wilmington NC Business Guide
You just got a 1-star review on Google. Your stomach drops. Maybe it is unfair. Maybe the customer misremembered what happened. Maybe they were impossible to please from the start. None of that matters right now — what matters is that this review is public, it is permanent (probably), and every potential customer who searches for your business is going to read it before they call you.
The good news: how you respond to that review matters more than the review itself. Link in comments